Business ProfileforHotworx

I canceled my gym membership in-person via the manager, ***, at Hotworx's ******* location back in August of 2023. I was told I'd be charged a one time cancellation fee of $99 and the contract would end. Because I was moving and the gym didn't have nearby locations, I had to cancel. A month after arriving to my new city, I called Lex to let him know I'd been charged-he apologized and refunded the money. This went on at least two more months in which he promised my card and information was deleted from the system. Fast forward to June 2024, I'm still being charged. I had been charged over the past year sporadically with some months showing a refund and some months going uncharged. When I spoke to the Assistant Manager, ****, he said he could only refund me for three months worth. I have been trying for over a month to get this matter settled with the managers on site to no avail. I was told by ****, that this situation had happened to multiple people at their location and they were working through the issue and are busy opening up another location nearby. Not only has this issue been happening to multiple customers at the ************************************************ location, but I know this is happening at at least one other Hotworx locations across the country as the company continues to expand. It's happening at the ************** location in ******** as I have friends who've fallen victim to this same issue. Only giving back three months worth of money in a nine month scam, is unacceptable. I would like to be refunded for the other six out of nine months I was charged. Any assistance your office could provide me with in this matter, would be greatly appreciated. I have attached screen shots of months charged and months not charged. My bank has advised me there was at least one month where I was refunded by the company, indicating an attempt to cancel. As an Emmy ************* journalist, I think there could be something deeper here. I have been given the runaround for a simple fix.