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          Find a Location

          PetPartners, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • PetPartners, Inc.

              8051 Arco Corporate Dr Ste 350 Raleigh, NC 27617-2047

              BBB Accredited Business

            • PetPartners, Inc.

              PO Box 37940 Raleigh, NC 27627-7940

              BBB Accredited Business

            Business ProfilePetPartners, Inc.

            Pet Insurance
            Multi Location Business
            BBB accredited business

            Contact Information

            8051 Arco Corporate Dr Ste 350

            Raleigh, NC 27617-2047

            Get Directions
            Visit Website
            (866) 774-1113

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.57/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/31/2014

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            PetPartners, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • PetPartners, Inc.

                8051 Arco Corporate Dr Ste 350 Raleigh, NC 27617-2047

                BBB Accredited Business

              • PetPartners, Inc.

                PO Box 37940 Raleigh, NC 27627-7940

                BBB Accredited Business
              Location of This Business
              8051 Arco Corporate Dr Ste 350, Raleigh, NC 27617-2047
              BBB File Opened:
              4/19/2004
              Years in Business:
              20
              Business Started:
              4/19/2004
              Business Incorporated:
              10/10/2002
              Accredited Since:
              12/31/2014
              Type of Entity:
              Corporation
              Alternate Business Name
              • AKC Pet Insurance
              Contact Information

              Principal

              • Ms. Ashley Lees, Marketing Automation Specialist

              Customer Contact

              • Mr. Adam Blodgett, Customer Care Supervisor
              • Ms. Ashley Lees, Marketing Automation Specialist
              • Ms. Jenny Anaya, Compliance Specialist
              • Ms. Amanda Trcka, Marketing Communications and PR Manager
              Additional Contact Information

              Fax Numbers

              • (919) 228-2952
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              10 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/22/2022

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I bought a kitten from Animal care and protective services when my veterinarian examined the cat he found a cleft palate issue and did surgery to repair this in September of 2021. I purchased pet insurance in January 2022. In April 2022 a CT was done on my cat to find why his breathing was so noisy. The internal medicine doctor diagnosed him with nasopharyngeal stenosis and middle ear disease both of which would require surgery at University of ******* veterinary hospital. I spent 2397.52 at the internal medicine doctor for the CT and examine. Then I spent 8434.00 at University of ******* veterinary hospital all of which the insurance has refused to reimburse me a single dime. They state all of these things are due to the cleft palate surgery done in 2021. The surgeon at University of ******* veterinary hospital has written the insurance company a letter advising neither condition was a result of the cleft palate surgery however they still refuse to reimburse me. Please help. Thank you
              Read More
              Read 9 More Complaints

              Customer Reviews

              7 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Alasdair M

              07/17/2024

              I have a PetPartners policy (AKC Pet Insurance). It's not been a good experience. One dog needed a procedure in March and I phoned to check if we were covered. I was told that "you should be covered" which was reassuring. Our dog had the procedure in April, then the claim was denied as it's not covered under the policy. A few thousand dollars gone. I contacted them via the claims email address to ask for a review and still no response 3 months later. I have submitted another claim this week, and another denial as it's pre-existing. A skin condition that she hasn't had before? How can that be pre-existing. I am very dissapointed, especially as I cannot speak with the claims department, they only communicate via email, which it seems they don't respond to. I'm not sure where to go next, maybe the ************************* But there's one thing I can do, cancel the policy.

              PetPartners, Inc. Response

              08/09/2024

              Hi ********, thank you for reaching out and sharing your feedback with us. We're sorry to hear that your experience didnt meet your expectations. Were saddened to see you go and want to extend our best wishes to you and your pet for the future. If you would like to share your concerns with our customer care team, please contact ************ so we may discuss your account in greater detail.
              Read 6 More Customer Reviews

              Local BBB

              BBB of Eastern Carolinas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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