Business ProfileforRoyal Parking Inc.

Hi. I parked at a lot owned or operated by Royal Parking in **********. The lot was at **********************************************************. The lot had a Pay-by-phone QR Code on a sign and I used that code to pay for the parking. The app did not work well and I had to input my info in several times. Finally, I got a message that I had paid $13 to park in the lot (I cannot remember for how long - I believe it was 2 or 3 hours). I went to dinner and returned and found a ticket on my car that had been issues about 20 minutes after I left the lot. It said that I did not pay for parking and my fine was $38. There was info about how to appeal, which I did. At first, I was confused about why I got the ticket and thought maybe I had overstayed at the restaurant by a few minutes. I told them I had not received the text message I should have received if my parking was about to expire. Then I realized the ticket said I had not paid at all. I explained the situation - that I received a message that I had paid and that the cost was $13. . The company said "Mistakes happen. Too bad. We aren't reducing or dismissing your fine." I asked again. They said "No." To me, this is an example of predatory practices. I am sure they know they have problems with their apps. When you pay by phone, there is no paper trail or receipt. The message I got about the payment disappeared. I understand that the payment did not go through (I could not find it on my credit card statement). However, there was no lack of will or effort on my part - I tried to pay it, got a message that I had. The fact that their app is faulty is not my fault. The fine is excessive. Their failure to negotiate is unusual. I am not a scofflaw. They give info about an appeal process, but it is clear to me that they do not consider appeals (they actually said there isn't anything they can do about it). Of course there is something they can do about it. Thank you for any help you can give.