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          Capital Powersports Honda has 1 locations, listed below.

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            Business ProfileCapital Powersports Honda

            Motorcycle Dealers

            Contact Information

            10920 Star Rd STE 104

            Wake Forest, NC 27587-7772

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            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Full service gas & electric Motorcycle, ATV, Side by Side, Scooters, Electric Bicycles vehicle sales, plus new state of the art service center. Dealer supported by inhouse finance dept, parts & accessories sales. Brands as of Spring 2023 = Honda, Yamaha, Kawasaki, Suzuki, Greenger, Volcon, Yamaha eBicycles, and more to come! 

            Products & Services

            All powersports product brands, specializing in Alpine Stars, HJC, Shoei, Fox, Rev-It, OneWheel, Noru, Thor, and many more!

            Business Details

            Location of This Business
            10920 Star Rd STE 104, Wake Forest, NC 27587-7772
            Email this Business
            BBB File Opened:
            9/18/2012
            Years in Business:
            11
            Business Started:
            2/17/2013
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Kevin R Dunn, General Manager
            Contact Information

            Principal

            • Mr. Kevin R Dunn, General Manager

            Customer Contact

            • Mr. Kevin R Dunn, General Manager
            Additional Contact Information

            Fax Numbers

            • (919) 709-0709
              Other Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/25/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased 2 CFMOTO CFORCE 1000s in October 2023. About 4 months after purchasing them, the charging system went out on one of the four wheelers and I could no longer ride it. Took it to the dealership on 2/24/2024 where they confirmed this and said a new regulator was needed. They confirmed that it would be covered under warranty however the part is on back order with no ETA. Apparently this is a known problem with CFMOTO products and I could be waiting months. It's difficult to get in touch with the dealership and when I do they have no answers as to when I should expect my four ******* to be repaired. I'm now paying for a four ******* that I can't ride with no idea as to when I might get it back. There are after market parts that are available but of course would be up to me to pay for including labor costs.
            Read More
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            RR D

            09/26/2023

            The sales department has the best customer service ever but the service department is absolutely atrocious. Made appointments on 3 different occasions 2 weeks out. The day of the appointment comes and im there at 9am. They keep my bike all day until 530 ( I called but they wouldn't answer the phone) so I go up there for them to tell me we didnt get to your bike. Once ok maybe a bad day. Twice, this is getting suspicious, but three times !!!!!!! No call to say anything. So they were just going to keep my bike overnight without checking with me first. Absolutely horrible!!!! Communication is non existent. 3 separate times!!!!!! Im done. Never going back there ever!!!!!. You guys lost me as a customer!!!!!!

            Capital Powersports Honda Response

            09/27/2023

            Hello ****************, You are correct, if that happened, it never should have! The Service Manager in charge at that time is no longer with us over issues like this, and you have my apologies in this regard. The new Service Manager is *********************** and he truly cares like most of our staff does, that everyone has a great customer experience, and the advisor team is now going through further training in regard to better communication skills. I have always told my staff all issues that come up can be solved by great communication. Looks like this is another example of how it can go bad if they don't communicate properly. We hope you will someday give us a second chance but I understand your frustration and anger in this issue and it has been dealt with. Thank you for reading. I have also forwarded your comments to my new Service Manager. He can be reached by our main line phone # at ************ or by email at ******************************************* Thanks for letting us know about this issue. It luckily is not the norm. Sincerely; *********************, General Manager
            Read 1 More Customer Review

            Local BBB

            BBB of Eastern Carolinas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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