Business ProfileforHID Conversion Kits

This company flat out lies. Then they insult you after having you pay the return shipping and a restock fee. Here is a copy and paste of a text chat between myself and Dale. I can assure you that these sets were not plug and play. Please beware!!!

Chat started on 03 Dec 2021, 05:16 PM (GMT+0)
(05:16:15) *** Visitor 64407682 joined the chat ***
(05:16:17) Customer Service: Welcome to XenonPro. Your #1 Trusted Source for Premium Dash Cams, LED & HID Headlights
(05:16:18) Promotion: Extended Cyber Monday Super Sale! 65% OFF Storewide
(05:17:19) Visitor 64407682: Hello, I am requesting a refund for a recent order due to several reasons. My name is xxxxx and my order ID is xxxxx My order # is xxxxcccc
(05:17:22) *** **** joined the chat ***
(05:17:24) ***** Hi there
(05:17:33) ***** Which kit do you want to return?
(05:19:20) Visitor 64407682: Both. These are sold with the expressed understanding that they are plug and play. They are definitely not. Second, there are inadequate instructions. That said, I feel it's unfair to have to pay the shipping back. Thoughts?
(05:23:48) ***** The product is 100% plug n play there is no disputing that at all.
(05:24:03) ***** All male and female tips are on there for you and you do not require to do any cutting or splicing to the product which makes it 100% plug n play.
(05:24:25) ***** To address your concern, return shipping is at your own costs, there is no way around it unfortuantely.
(05:26:49) Visitor 64407682: That is incorrect. The 2014 Ford Focus has a clip holding the halogen bulb in place. This OEM clip is not applicable for the bulb assembly that your company is selling. The bulb will not stay in the lease and there is no place to plug in the wire assembly to the harness. I would have to slice the wires into the harness but the bulb would still be inadequately secured to the lense
(05:27:36) ***** Your clips are not part of our product, its a vehicle specific issue that you needed to address prior to ordering your product.
(05:27:47) ***** I do not see how that renders the product not plug n play.
(05:28:11) ***** As mentioned above, the product is 100%, there isnt a single shadow of doubt about that.
(05:28:40) Visitor 64407682: The clip is part of the original harness and incorporated into said harness. Your product is not plug and play.
(05:29:35) Visitor 64407682: Literally, there is no way to plug the product into my vehicles OEM harness
(05:30:41) ***** The product is plug n play sir, there is no disputing that, its a fact that cannot be ignored.
(05:31:52) Visitor 64407682: Ok. Well, stick by that story. Can you please provided an RMA?
(05:33:37) ***** No problem at all.
(05:34:03) ***** Which kit are you sending back for a refund?
(05:34:16) Visitor 64407682: Both.
(05:34:40) ***** To view the status or update your RMA, visit https://www.xenonpro.com/awrma/customer_rma/view/id/xxxxccc/.
(05:34:53) ***** Above is your RMA, click on the link and itll entail everything needed to perform your return for a refund.
(05:43:10) *** Visitor 64407682 left the chat ***