Business ProfileforLowes Foods

Went into ****** Foods at approximately 2:45 pm on 4/3/24. Bought 3 packs of sushi at $4.99 each. It rung up as $28at self checkout. I canceled it and left to go to a main register. The cashier told me it was $14 and some change after she used the ****** reward card that she had. She then signed me up and gave me my own card. She proceeded to tell me how to use it and how to install the app and how the deals would just come up. When I got home later, I realized that I had no receipt and it was charged to my bank card for $143.19. Called the store at 7:13 am the next morning and spoke to ****. He told me to come in and he would take care of it and if not he would leave a note for the manager. Arrived to the store at 4:30 pm and when I asked for a manager, at least 2 employees asked me if I was the one with the $143 sushi. **************** rep who also asked me assured me that she could handle it but she went to the back and I never saw her again. While waiting, **** (employee) says "Oh, they just said that you were charged for the person behind you." Thirty minutes later, out comes manager ******* after waiting for 50 minutes for them to pull cameras and investigate, only to tell me, "She can't do anything because the cameras do not show me in the store at that time." She also stated that no one had mentioned to her that I was coming in, but yet, 2 other employees already knew of my situation, which means that **** did leave messages. She also stated that the transaction happened after 4 pm. My bank verified the exact transaction to take place at 2:54 pm on 4-3-24. I was home by 3:30 pm so there's no way the transaction happened after 4 pm. She assured me that the cameras had the correct time. Seems to me, this is a fraudulent transaction and the store is trying to cover it up. I reported this to my bank and if it is not handled, my next stop is the news.