Business ProfileforMa'ati Spa
Current Alerts For This Business
In April 2019, BBB contacted Ma’ati Spa concerning a pattern of complaints involving customers who purchased Groupon offers for massages and were unable to schedule appointments without monthly delays, unless the customers paid an additional fee. The Groupon add makes no reference to additional fees to get priority appointments more than months out.
Additionally, there was a pattern of not responding to complaints. When contacted, the business had 2 unanswered complaints in their file.
On April 4, 2019, the business responded answering the pattern of complaints. The business advised Groupon would not let then add anymore information to the Groupon add concerning the scheduling and additional fees for priority booking. Per the business, any customer that books directly with the company gets priority booking.
Per Groupon there are no restriction to a business’ ad on their platform and the business should adhere to the information contained in the “Fine Print” of the Groupon ad.
On April 9, 2019 a subsequent request was made to the business to update their information with Groupon or provide information from Groupon stating they could not modify the Groupon ad. To date we have not received a response, nor has there been an update to the Groupon ad “Fine Print” for the business.At-a-glance
Related Categories
Business Details
- Location of This Business
- 707 N Main St, Winston Salem, NC 27101-3028
- BBB File Opened:
- 9/11/2012
- Years in Business:
- 13
- Business Started:
- 11/1/2011
- Business Started Locally:
- 11/1/2011
- Business Incorporated:
- 2/21/2012
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Ms. Maya Gilliam, Managing Member
- Contact Information
Customer Contact
- Ms. Maya Gilliam, Managing Member
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
0 Customer Complaints
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