Business ProfileforHeidi's Uniforms

Hello, I ordered 3 pairs of scrubs from Heidis for my nursing job 8/16/23. 2 pairs (2 tops, 2 bottoms) were on back order. They called me 9/1/23 to pick up. One top was damaged with a snag already so they ordered another. I took the pants home, but within two weeks the seams started to come undone and 1 pant I wore got a snag as well creating a hole. The items were clearly poor quality. I was within 30 days return policy since picking them up. I attempted 9/21/23, and they refused to return the ones with the tags on. The one I wore they returned because it had an obvious hole but I told them I wanted to return all the pants because of poor quality. I showed them the seams coming undone on the others I hadn’t worn. They looked at them and said, “they look fine to us. No. They smell like perfume and I see a wrinkle,” They literally sniffed the pants and showed me a wrinkle. I told them it’s because the pants had been in the plastic bag they provided when I bought them. They weren’t folded. I could tell they were making every excuse to prevent me from returning. It was wrong what they were doing. They made nasty comments, “Joanie remembers YOU last week when you returned the tops”. The tops had resulted in snags too like the other time. They were refusing to allow me to return because I had returned other items. I was following policy and eligible, yet they refused because of a smell and a wrinkle. When I stood there protesting and eventually cried they said “leave or we will call the police. You don’t want that do you?” They threatened this because they didn’t want to look bad to their other customers. I left the store utterly upset with how I was treated. I looked at google reviews and saw other people wrote accounts of the same incident. * **** ******** 9 months ago. What they are doing to customers is wrong refusing eligible returns but also threats like that when the customer is right. They tore up my receipts but I got them back. I will attach them. Thank you.