29 Customer Reviews
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Review from Jerlyn A
1 star09/03/2024
My son just graduated from college and is just starting out. I told him he needed to set up an account through Experian or Credit Karma. He set up an account with ********************** Karma and saw a collections on his profile from this company. When we called they were very rude, would not tell us what it was for, but did say they sent the bill to his college address that he hasn't been at for over a year. Continued to ask questions and they hung up on us. We are disputing this debt using Credit Karma.
Online Information Services Inc Response
09/04/2024
Thank you so much for bringing this to our attention. At ONLINE Information Services, we take matters such as this extremely seriously.Part of our mission statement is to satisfy the business needs of our clients,while proving world-class customer service to every single consumer. Your input helps us to identify the situation and investigate it thoroughly to enhance our customer service and training programs. We are diligently working to not only resolve your individual situation, but to further enhance our practices to ensure we adhere to and exceed the expectations of not only our clients but the consumers we work with every day.Review from John H
1 star08/30/2024
Collecting Debt for *********** they could not locate the person they were looking for, so they scatter shot (send) collection notices to others with the same name. The hope is the person they are looking for will receive it or a relative will get it and pass it on or let the collection agency know where they are. If they send notices to 50 people with the same name how many people do you think panic about receiving a collection notice and send a check right away? The agency buys the debt from ***********. In my case *********** does not even serve our area. I called **** and they verified using my phone number, social security number and address that I have never had an account with them. They used the account number on the form to tell me the person that owed the debt had the same name as mine, but an address in another state. It was a legitimate debt past due by someone with my name.Review from alexandra g
1 star08/26/2024
Please remove I have no knowledge of this account. Im not sure why this company was added to my account or who this company might be however , I do believe in my opinion this company has malice intention being that everyone has had a horrible experience. Again this is my experience . I do believe this company is a scam . This is my opinionOnline Information Services Inc Response
08/27/2024
Thank you so much for bringing this to our attention. At ONLINE Information Services, we take matters such as this extremely seriously.Part of our mission statement is to satisfy the business needs of our clients,while proving world-class customer service to every single consumer. Your input helps us to identify the situation and investigate it thoroughly to enhance our customer service and training programs. We are diligently working to not only resolve your individual situation, but to further enhance our practices to ensure we adhere to and exceed the expectations of not only our clients but the consumers we work with every day.Review from Shamell W
1 star07/16/2024
I called online information regarding a medical bill that my insurance shouldve taken care of but didnt . So my balance was sent into collections when I called online information the employee by the name of ***** was extremely rude telling me I was responsible for the amount. When she didnt know the situation after about 5 mins of her being nasty and rude and continuing to ask me how did I want to make a payment when that wasnt even the reason for me calling I finally asked to speak with a supervisor. After I was connected to the supervisor by the name of ***** she came off with the same attitude as the first employee. My whole point is just because your a creditor doesnt give you the right to be nasty and rude. I hope there will be consequences behind there actions because I do plan on filing a complaint with that company.Online Information Services Inc Response
07/17/2024
Thank you so much for bringing this to our attention. At ONLINE Information Services, we take matters such as this extremely seriously.Part of our mission statement is to satisfy the business needs of our clients,while proving world-class customer service to every single consumer. Your input helps us to identify the situation and investigate it thoroughly to enhance our customer service and training programs. We are diligently working to not only resolve your individual situation, but to further enhance our practices to ensure we adhere to and exceed the expectations of not only our clients but the consumers we work with every day.Review from John B
1 star04/02/2024
I received notice that I owe *********** a payment from a year ago. This is not true and plus they reference an account number that is not mine. Even the address is not completely correct. Is this a scam?Online Information Services Inc Response
04/03/2024
Thank you so much for bringing this to our attention. At ONLINE Information Services, we take matters such as this extremely seriously.Part of our mission statement is to satisfy the business needs of our clients,while proving world-class customer service to every single consumer. Your input helps us to identify the situation and investigate it thoroughly to enhance our customer service and training programs. We are diligently working to not only resolve your individual situation, but to further enhance our practices to ensure we adhere to and exceed the expectations of not only our clients but the consumers we work with every day.Review from Tiffany H
1 star02/27/2024
Trying to figure out why the heck these people had to verify my Identity when I haven't given anyone permission and I haven't applied for anything that would require my identity to be validated!! So ...Online Information Services Inc Response
02/29/2024
Thank you so much for bringing this to our attention. At ONLINE Information Services, we take matters such as this extremely seriously.Part of our mission statement is to satisfy the business needs of our clients,while proving world-class customer service to every single consumer. Your input helps us to identify the situation and investigate it thoroughly to enhance our customer service and training programs. We are diligently working to not only resolve your individual situation, but to further enhance our practices to ensure we adhere to and exceed the expectations of not only our clients but the consumers we work with every day.Review from Rodney F
1 star02/20/2024
This company is a scam trying to get me to pay bills I do not owe.Online Information Services Inc Response
02/21/2024
Thank you so much for bringing this to our attention. At ONLINE Information Services, we take matters such as this extremely seriously.Part of our mission statement is to satisfy the business needs of our clients,while proving world-class customer service to every single consumer. Your input helps us to identify the situation and investigate it thoroughly to enhance our customer service and training programs. We are diligently working to not only resolve your individual situation, but to further enhance our practices to ensure we adhere to and exceed the expectations of not only our clients but the consumers we work with every day.Review from Brian D
1 star02/05/2024
I received a two bills from Online Information Services for a Cogent Healthcare of ******** bill in the total amount of $337.56. I have NEVER had an account with Cogent ******************** of ******** and I don't know who they are! I shouldn't have to write them a letter disputing a bill that I didn't create! They also gave me an reference number xxxxxxxx. I feel like this is a scam. This is ridiculous!Online Information Services Inc Response
02/13/2024
Thank you so much for bringing this to our attention. At ONLINE Information Services, we take matters such as this extremely seriously.Part of our mission statement is to satisfy the business needs of our clients,while proving world-class customer service to every single consumer. Your input helps us to identify the situation and investigate it thoroughly to enhance our customer service and training programs. We are diligently working to not only resolve your individual situation, but to further enhance our practices to ensure we adhere to and exceed the expectations of not only our clients but the consumers we work with every day.Review from TINA G
1 star02/04/2024
Got to be a scam!!! Saying I owe 4 bills for ************* Services. I don't even have ******************* Glad I came here to read reviews before sending them anything requesting to disputeOnline Information Services Inc Response
02/05/2024
Thank you so much for bringing this to our attention. At ONLINE Information Services, we take matters such as this extremely seriously.Part of our mission statement is to satisfy the business needs of our clients,while proving world-class customer service to every single consumer. Your input helps us to identify the situation and investigate it thoroughly to enhance our customer service and training programs. We are diligently working to not only resolve your individual situation, but to further enhance our practices to ensure we adhere to and exceed the expectations of not only our clients but the consumers we work with every day.Review from Gabriele Y
1 star01/26/2024
I received a letter from this outfit using my *********** account as having been denied service hook up due to my credit report. I have been with *********** for almost 20 years and was not requesting new service.Something needs to be done.Online Information Services Inc Response
01/29/2024
Thank you so much for bringing this to our attention. At ONLINE Information Services, we take matters such as this extremely seriously.Part of our mission statement is to satisfy the business needs of our clients,while proving world-class customer service to every single consumer. Your input helps us to identify the situation and investigate it thoroughly to enhance our customer service and training programs. We are diligently working to not only resolve your individual situation, but to further enhance our practices to ensure we adhere to and exceed the expectations of not only our clients but the consumers we work with every day.
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