We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          First International Bank & Trust has 15 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • First International Bank & Trust

              100 N Main St P.O Box 607 Watford City, ND 58854-7100

              BBB Accredited Business

            • First International Bank & Trust

              204 N Main St Elgin, ND 58533-7100

              BBB Accredited Business

            • First International Bank & Trust

              1705 2nd Ave SW Minot, ND 58701-3402

              BBB Accredited Business

            • First International Bank & Trust

              3001 25th St S Fargo, ND 58103-6160

              BBB Accredited Business

            • First International Bank & Trust

              1600 S Broadway Minot, ND 58701-6303

              BBB Accredited Business

            Business ProfileFirst International Bank & Trust

            Bank
            Multi Location Business
            BBB accredited business

            Contact Information

            100 N Main St

            P.O Box 607

            Watford City, ND 58854-7100

            Visit Website
            Email this Business
            (701) 232-1700

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/14/2012

            Years in Business: 114

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            According to the information provided by First International Bank & Trust, this company offers full banking services including checking, savings, safe deposit boxes and money market activities. They also provide full line insurance needs and services. They provide wealth management, property management, investment management, trust management and banking. They also provide lending and mortgage services for agriculture, commercial, residential, consumer and real estate.

            Business Details

            This is a multi-location business.

            Find a Location

            First International Bank & Trust has 15 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • First International Bank & Trust

                100 N Main St P.O Box 607 Watford City, ND 58854-7100

                BBB Accredited Business

              • First International Bank & Trust

                204 N Main St Elgin, ND 58533-7100

                BBB Accredited Business

              • First International Bank & Trust

                1705 2nd Ave SW Minot, ND 58701-3402

                BBB Accredited Business

              • First International Bank & Trust

                3001 25th St S Fargo, ND 58103-6160

                BBB Accredited Business

              • First International Bank & Trust

                1600 S Broadway Minot, ND 58701-6303

                BBB Accredited Business
              Location of This Business
              100 N Main St P.O Box 607, Watford City, ND 58854-7100
              Email this Business
              BBB File Opened:
              6/29/2001
              Years in Business:
              114
              Business Started:
              5/13/1910
              Business Started Locally:
              5/13/1910
              Business Incorporated:
              5/13/1910
              Accredited Since:
              5/14/2012
              Type of Entity:
              Corporation
              Alternate Business Name
              • First International Bank
              Business Management
              • Stephen L. Stenehjem, CEO/Chairman
              • S. Peter Stenehjem, Vice President of Marketing & Commercial Lending
              • Traci Wiebe, Executive Assistant
              • Blaine DesLauriers, President
              • Brian Hagen, Fargo Market Preside
              • John Docken
              • Sean Foss, Corporate Counsel
              Contact Information

              Principal

              • John Docken
              • Sean Foss, Corporate Counsel

              Customer Contact

              • Sean Foss, Corporate Counsel
              Additional Contact Information

              Fax Numbers

              • (701) 232-6141
                Primary Fax
              • (701) 277-8998
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/02/2022

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I mailed a check for my payment due June 28, 2022 and the check was not received on the due date, so I made an electronic payment so a late payment would not be reflected on my credit history. It was the next day after the electronic payment was made that the check cleared, so now there was a double payment. The bank advised I they mailed a refund check to me on July 1 and I had to wait 3 weeks to get the overage of ******** back. I waited the 3 weeks and their check never arrived to me, so I called them Friday 7.29.22 and was told "*****", the manager was out at a funeral and she would call me back on Tuesday, 8.2.22. I did not receive a call back, so I called back and was told I couldn't speak to her and now I had to wait 90 days to get my money back, even though the bank is telling me they issued me the check back on July 1. ALL I WANT IS MY MONEY BACK!!!! No one is following through on this and every time I call the bank, its another story.
              Read More

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Unhappy C

              01/28/2023

              Horrible customer service by a loan officer!!! We made a request to have our loans modified a year later they still weren't modified. His response " What's $600 less going to do when your payments have been late for this many months already" If you appreciate going in to talk to a loan officer that slams their door behind you and isn't afraid to come over their desk yelling at you than this bank is perfect for you. Ask to speak to *** but make sure you double check his work as he isn't very good at verifying numbers, dates, or accounts.
              Read 1 More Customer Review

              Local BBB

              BBB of Minnesota and North Dakota

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.