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          Baxter Ford West Dodge has 1 locations, listed below.

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            Business ProfileBaxter Ford West Dodge

            New Car Dealers
            BBB accredited business

            Contact Information

            18505 California St

            Elkhorn, NE 68022-3956

            Get Directions
            Visit Website
            (402) 934-5656

            Business hours

            9:00 AM - 6:00 PM
            Business Hours
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 6:00 PM
            8:30 AM - 6:00 PM

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            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/15/2005

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company provides sales and leasing of new and used autos, light trucks and SUVs. They also offer auto rental services, auto detailing and auto repairs including body work, mechanical and maintenance services.

            Business Details

            Location of This Business
            18505 California St, Elkhorn, NE 68022-3956
            BBB File Opened:
            8/12/2005
            Years in Business:
            19
            Business Started:
            6/1/2005
            Business Incorporated:
            5/5/2005
            Accredited Since:
            8/15/2005
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            9:00 AM - 8:00 PM
            T:
            9:00 AM - 8:00 PM
            W:
            9:00 AM - 8:00 PM
            Th:
            9:00 AM - 8:00 PM
            F:
            9:00 AM - 6:00 PM
            Sa:
            8:30 AM - 6:00 PM
            Business Management
            • Ronnie Menicucci, General Manager
            Contact Information

            Principal

            • Ronnie Menicucci, General Manager

            Customer Contact

            • Ronnie Menicucci, General Manager
            • Matt Eschliman, Service Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/01/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            This is in Follow-up to a previous review in June 2024. Major points- The Elkhorn location**** as the Service Manager, serviced my Ford Explorer for an A/C recharge, yet did not check out the entire system. I know this as fact- when I drove home, and the next day it was overheating. I rescheduled to bring it back in 6 days after the initial visit. I was informed at the end of the day- that the Fan and Motor was bad. QUESTION- WHAT EXPERIENCED MECHANIC WOULDN'T CHECK THE FAN AS A POSSIBLE PROBLEM? I paid another $760 for a total of $984.00. NOTE- During this time of them fixing the fan- my vehicle was driven 50 miles, parked on a street that got it marked for toe, and the fog lamp was not put back in place, and was left hanging by it's wiring. I then contacted Bill- service manager at Papillion location. On July 30, they determine that the bracket was broken in a collision- yet no previous service(14 different service providers) state this to be accurate. Do I believe 14 separate businesses that have the same diagnosis, or the one location that has brought up an excuse to not fix something rather than find a solution to the problem. Baxter Ford(both locations) have proven to be poorly trained, inadequate communication, and low in the respect to their customers."
            Read More
            Read 3 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jacon W

            03/10/2024

            Baxter ford can not be trusted. Took my truck there for service after getting the quote decided I would do it my self. was charged 165.00 to get the truck back. paid the bill took the truck home to do the work. Just to find out they didnt touch the truck. went back up to them and confronted them about it. they brought the tech up that wrote up the ticket. and they admitted they didnt do what they put on the order. I would like to say that this was a one time thing but I cant this has happened to me a couple of times at this dealer. This dealer is stealing from there customers. The other time they were busted by me for bogus work order on a my sons truck where they said it needed a battery 550 dollars just for them to leave the old one in the truck bed were it slid forward and damaged the bed and the batter they took out is still good. They have let my daughters car go out the door saying everything is good while the brakes were metal on metal. This dealer has very unsafe work practices and has no morals. Do not trust this dealer with anything save your self the time and money. Check there online reviews this dealer has gone down hill.

            Baxter Ford West Dodge Response

            03/11/2024

            Mr. W****, I am sorry for your experience with our dealership. We would love to help make things right with you. Please reach out to Don M***** my service manager to discuss your recent visit. ************ Thank you and looking forward to helping with this matter. Ronnie Menicucci Gerneral Manger
            Read 2 More Customer Reviews

            Local BBB

            BBB of Midwest Plains

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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