Business ProfileforAndy's Appliance Repair

After my experience with Andy’s I will never use them again. It was clear my fridge was not properly defrosting. After 4 visits with Andy’s Repair, about $380, and several weeks later my fridge was still not defrosting. The Andy’s tech that came was very nice, but did not spend anytime opening up my fridge and looking at the unit to better diagnose the issue. All he did was check to make sure the fan was working. He ended up replacing the jazz board based on the assumption that is what tends to be the issue with my model of fridge and said there could be a possibility the new jazz board might be faulty. Over several visits, he told me all the other parts of the defrost system couldn’t be checked, that it would have to be a “trickle down repair” meaning he would have to replace one part at a time to see if that would fix it and continue to move to the next part if needed. He said it could continue to take time and money to fix the problem, possibly run into other issues, and even recommended replacing the whole fridge. I contacted a 2nd company who came in and checked ALL parts of the defrost system to find out that all the other parts were in fact working and concluded that it was most likely a new faulty jazz board that was replaced by Andy’s. He said it could have been that the jazz board replaced was not a whirlpool jazz board or maybe was a refurbished one. I don’t know because the Andy’s repair tech never did tell me what brand of jazz board he used. The 2nd company replaced the jazz board with a whirlpool jazz board, did a very thorough job and had a very quick turnaround time. I did not contact Andy’s repair to redo the work because of the time it took them to set up appointments and I no longer trusted their work. It took persistence to get ahold of the manager at Andy’s repair to discuss my experience and by that time I was so frustrated in dealing with them I did not call them back and unsure if they would in fact give me some money back.