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Find a Location

Spreetail, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSpreetail, LLC

    Online Shopping
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    The business has requested that consumers contact them directly prior to submitting a BBB complaint. Consumers are asked to contact Spreetail, at hello@spreetail.com or (866) 639-9320. Although recommended, it is not a requirement to contact a business prior to submitting a complaint with BBB.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.12/5stars

    Average of 72 Customer Reviews

    Customer Complaints

    102 complaints closed in last 3 years

    35 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company is an online retailer that provides sales of products for children, home and garden, sports and outdoors, power tools and electronics.

    Business Details

    Headquarters
    2021 Transformation Dr STE 2500, Lincoln, NE 68508-1087
    BBB File Opened:
    4/19/2006
    Years in Business:
    18
    Business Started:
    1/1/2006
    Business Incorporated:
    12/24/2018
    Type of Entity:
    Corporation
    Alternate Business Name
    • VM Innovations
    • VM Innovations, Inc.
    • VM Express
    Business Management
    • Vitali Lapko, President
    • Brett Thome, Chief Executive Officer
    • Matt Stutheit, Customer Service Representative
    Contact Information

    Principal

    • Brett Thome, Chief Executive Officer

    Customer Contact

    • Vitali Lapko, President
    • Keeleigh Thayn, Customer Experience
    • Brett Thome, Chief Executive Officer
    • Matt Stutheit, Customer Service Representative
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    102 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    72 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mohammed E

    1 star

    08/01/2024

    We bought pool through Walmart app; it clearly says "free 30-day return" on the same page where the pool is advertised (I have a snapshot of the page); no link to details or exceptions. When I asked them to return it, they said I have to pay the shipping fees! Unfortunately, Walmart also said it is up to this company to provide full free return or not, and unfortunately, they did not! The product add is very misleading! It should be clearly stated that if I return the item I should pay for the shipping, especially if the cost is above $270!! I do not like returning items at all and I have done it only infrequently, and every single time I had to do, I never payed for the return shipping. I will never buy from this company again.

    Local BBB

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