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            Business ProfileS & W Fence

            Fence Contractors
            BBB accredited business

            Contact Information

            15803 Pacific St

            Omaha, NE 68118-2164

            Get Directions
            Visit Website
            (402) 333-5722

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            1.5/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/18/2024

            Years in Business: 65

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            S & W Fence offers commercial and residential fencing installation for vinyl, wood, ornamental steel, and chain link fences and gates.

            Products & Services

            S & W Fence provides installation and repairs for vinyl, chain link, wood and ornamental iron fencing. They also offer service for gates, gate operators, railings and fencing supply sales. 

            Business Details

            Location of This Business
            15803 Pacific St, Omaha, NE 68118-2164
            BBB File Opened:
            4/1/1987
            Years in Business:
            65
            Business Started:
            1/1/1959
            Date of New Ownership:
            7/23/2020
            Business Incorporated:
            7/23/2020
            Accredited Since:
            3/18/2024
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • S & W Fence, LLC
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Brian Ritter, Managing Member
            • Ellen Konecky, Director of Accounting
            Contact Information

            Principal

            • Brian Ritter, Managing Member
            • Ellen Konecky, Director of Accounting

            Customer Contact

            • Brian Ritter, Managing Member
            • Ellen Konecky, Director of Accounting
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/06/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I purchased privacy fence on the west side of my yard. This was done in the spring. I call S&W fencing 3 months ago to let them know 2 of the boards are separated top to the bottom. Not so privacy. I’ve been told for months their coming out, no one ever show up as I have cameras. I have called and left messages and talk to ******* and ********  Still no call or anyone showing up even when they told me they were coming.
            Read More
            Read 3 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jeff P

            08/08/2024

            After leaving a review S&W decided to respond and throw their estimator under the bus. Let me be clear the entire company failed. The estimator came out quickly to review the property, then we had a baby so my part to respond was delayed. When i did get back to the company i had to constantly call to get any communication, had to chase SW down to give them money, never got anything scheduled or any updates that i didn't have to contact their office for, found out from the estimator that the office never related any of that to her, which is also BS because they were on the email chains, and when I cancelled the relationship and requested a refund was given a weak statement regarding how they would ask management. After no movement and further no communication I filled a chargeback with my card company because i didn't get the refund.

            S & W Fence Response

            08/09/2024

            Thank you for taking the time to share your feedback with us. We want to express our sincere apologies for any frustration or inconvenience your experience may have caused. It's important to us that our customers are more than satisfied, and it seems we missed the mark here. While our records show both email and phone communications with you, it was clearly not sufficient. It was our understanding after our 7/29/24 communication, that you wanted to cancel the survey on your job however when we found out yesterday that you intended to cancel the entire project, a refund of your deposit was issued. However, since you have filed a chargeback with your credit card company, we will cancel the refund. Again, please accept our sincerest apologies for not providing you the level of service you deserve.
            Read 1 More Customer Review

            Local BBB

            BBB of Midwest Plains

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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