Business ProfileforFYZICAL

As far as the know-how and skill level of the therapists, I have no problem with them, but! If you do not know how much this place will end up costing, run! I should have paid more attention when they asked for me to be ready with a copay when I set my appointment but then I had to remind them about it at the 2nd visit, which is also when I asked what this was going to be costing me ( I just wanted a ball park number) and how many times they thought I would need to come to finish all the testing, even though they gave what I have a name in the first thirty minutes. and I get it, they needed further testing to find out the severity and how best to treat me. its mild, I am fine. Their business mission statement is all they gave me with my credit card receipt. I really thought I should get my issue figured out so I kept going, I was there 4 times for about 4 1/2 hours of testing and it cost me over $1300. I had no idea, I was blindsided, mad, sad, it made me feel so stupid! I am over 40, I thought I knew well enough but when I got hit with a price tag that, I felt taken advantage of. I asked for an itemized list of what services were done an what they cost, I didn't get anything of the sort. I was able to pay it (bye bye stimulus money) but then after 6 months my insurance decided not to pay any of the money that had been sitting in pending status, Fyzical billed me for that with no explanation at all, just asked for more money after months of me thinking I had paid it all off. I called and left messages after every other bill came, telling them I did not know what this would be for since I hadn't been there in months, I always got the voicemail no matter what time I called and I still had the business card, I was dialing the billing dept. The one time they called me I told her all this and she had never heard any of my messages... none! I will never do business with them again. I would rather suffer than be left in the dark like that again.

FYZICAL takes all reviews seriously and I will say I was disappointed to see your complaint regarding the cost of our services and lack of communication regarding your account.
I am pleased our therapists were able to help you, however I feel your negative review regarding the cost of our services and communication is inaccurate and unfair.
I spoke extensively with my billing department so I could gain a thorough understanding of your account. Bottom line, the reason you received a bill for services was
solely due to your high insurance deductible. A factor we have no control over.

To offer a counter to your accusation of no communication from our billing department.

12/21/20: You were contacted by our billing department and informed of the approximate cost of each session. You were also informed due to your high deductible;
these charges would be Out of Pocket. Which simply means, your insurance company would not be covering these visits until your deductible was met.

1/27/21: You were sent an itemized statement of your account.

5/05/21: We were notified by your insurance company they were not going to be covering any of your therapy expenses secondary to you not meeting your deductible.
I did have some concern as to the length of time from when you were sent a statement to when insurance denied payment. I was informed the reason for the length of time
was our billing department was working a great deal with your insurance company to attempt to get them to cover some or all the cost.

6/14/21: You contacted our billing department and requested an itemized statement which was sent out to you right away.

11/04/21: Billing department contacted you regarding payment.

12/06/21: Letter was sent to you regarding your account.

We go to great lengths to give as much information to patients regarding their accounts and cost of services as well as what their insurance companies will and won't cover as best we can.
We were up front with you from the beginning that you still had to meet your deductible and your insurance company was not going to pay anything until it was met.
The last thing we want is for our customers to receive a surprise bill. We tried very hard to get your insurance company to cover at least some of the cost and we have been
very patient in receiving compensation for our services. All of which is why I feel your complaint is both inaccurate and unfair.

Michael ******, PT, DPT, OCS
President, FYZICAL Therapy & Balance Centers