Business ProfileforThe Internet Car Lot

Both of my daughters found vehicles they liked, and wanted to purchase. I was in the finance office with both of my daughters buying two separate vehicles and heard everything they were told. First daughter bought a Hyundai, 2 weeks later breaks down in a bad part of town. Had to have the car towed to Internet Car Lot. 2 days later they said a sensor went out and they would repair it for free because she had only had it 2 weeks. 1 week after she got the car back from Internet Car Lot Service Dept. same thing happens on her way to work, 2nd wrecker called and we had it towed to the Hyundai Dealership. TOTAL ENGINE FAILURE and the dealership service department stated it definitely didn't happen over night. My daughter contacted her extended warranty company that Internet Car Lot finance said to 3 witnesses, "you will never have to pay for any repairs because she bought the best extended warranty on the market and it covered everything bumper to bumper " NOT TRUE AT ALL the fantastic warranty company that was represented by Internet Car Lot would only cover up to a certain amount which left my daughter having to pay $5000.00 out of her own pocket. I contacted Internet Car Lot multiple times during all this and they absolutely didn't take any responsibility for this issue. Pure scam artistry. Now a year later her Car was stolen by the KIA BOYS, and destroyed. Insurance totaled the car. Insurance paid thier part and the GAP insurance that Internet Car Lot represented and sold her saying "this GAP insurance will cover everything you owe on the car in case of the car being totaled" paid a portion of what was left. When we contacted the warranty company, they stated the remaining 3400.00 had to be refunded to the Internet Car Lot and the Internet Car Lot would get that to her so she could pay the rest off. She has also had to continue to pay the car payment for 2 months now on a car that was totaled on June 22nd. This is pure bull crap. Don't ever buy from this lot.

We searched our customer database and do not have a customer by your name that has ever purchased a vehicle from us or contacted us. Your review claims to be on behalf of customers of ours but we don't know their names and have no way to research and respond to this. What we can say is our warranty absolutely cover replacement engines. The warranty is through a third party and not through us. Warranty's do have capped labor rates that are very reasonable and will often replace a comparable used engine with the same miles, etc... It's possible that whatever shop you chose to have your vehicle repaired at didn't explain this to you and sold you a new crate engine and charged an extremely high labor rate and made you pay the difference. We have a service center in downtown Omaha and we always work with the warranty company so our customers never have to come out of pocket but we cannot speak for another shop that you chose. In regards to the GAP - again - exceptions are made if you miss or make late payments, etc. so there is lot of unknown items. GAP typically pays 125% of retail value but it's possible your equity was less and they only pay up to the maximum but it's still excellent coverage. If you make all your payments correctly and handle your claim correctly with your insurance company, our GAP company's always pay our customer's claims up to the insured amount. Unfortunately there is nothing we can do since you're reaching out after these claims were handled. We could have done the warranty work if you would have brought the car to us and we would have happily assisted with the GAP claim.