Business ProfileforCoit Cleaning & Restoration

Unfortunately, I used the Ralston, NE Coit to clean a 6X8 area rug specifically for pet stains. When I received the rug back, I removed the plastic and immediately smelled dog urine. Looking at the back of the rug, which is where I saw the stains originally, I could see they had attempted to clean it. The center of the rug was clean but the stains had migrated to all 4 edges of the rug. I called, asking them to recleaned it, since Coit has a 100% Satisfaction Guarantee. Instead, they sent a technician who told me his manager said he didn't want him to bring the rug back to clean it, they would treat it with deodorizer. I thought, OK, they're the professionals, they know what they're doing. But when the tech used a carpet rake on the BACK of the area rug, I thought, maybe they don't know what they're doing. It turns out the deodorizer smelled worse than the dog urine! And once the deodorizer evaporated, the dog urine smell returned and the stains remained. I have called the Ralston branch three times. Each time I was told the manager would return my call. I have never received a return call. The third time I called, I was told they wanted to clean it again. Unfortunately, I moved on July 17th, which was why I was trying to take care of things before moving, and I did not want to move a pet-stained rug so I threw the rug away. I have asked for a full refund of the $249.53 I paid to have the rug NOT cleaned but they say they're unable to do that. OK, but stand behind your 100% Satisfaction Guarantee. The last section of the guarantee says "RECTIFY the problem if we can’t repair the damage, by crediting you with the item’s present actual cash value* toward a like replacement from a COIT source (upon payment of cleaning services rendered)." Replace the rug since you weren't able to clean it. Saying you have a 100% Satisfaction Guarantee is a bold statement. I have yet to feel any satisfaction with the service received from Coit.