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          Find a Location

          The Concord Group Insurance Companies has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • The Concord Group Insurance Companies

              35B Constitution Dr Bedford, NH 03110-6000

              BBB Accredited Business

            • The Concord Group Insurance Companies

              PO Box 870 Barre, VT 05641-0870

            • The Concord Group Insurance Companies

              572 Kittyhawk Ave Auburn, ME 04210-8375

            • The Concord Group Insurance Companies

              1 Research Dr Westborough, MA 01581-3922

            Business ProfileThe Concord Group Insurance Companies

            Insurance Companies
            Multi Location Business
            BBB accredited business

            Contact Information

            35B Constitution Dr

            Bedford, NH 03110-6000

            Get Directions
            Visit Website
            (800) 852-3380

            Want a quote from this business?

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            Customer Reviews

            2/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/20/1990

            Years in Business: 96

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            The Concord Group Insurance Companies provide personal and commercial lines of property and casualty insurance to consumers in northern New England. The Concord Group Insurance Companies, include: Concord General Mutual Insurance Company, Bow Mutual Fire Insurance Company, Green Mountain Insurance Company, Inc., State Mutual Insurance Company, Sunapee Mutual Fire Insurance Company, Vermont Accident Insurance Company, Inc., and Weare Mutual Fire Insurance Company. The company's corporate headquarters is in New Hampshire and they have additional offices in Maine and Vermont.

            Products & Services

            The Concord Group Insurance Companies offers a wide range of insurance products and services. The company provides personal insurance covering individuals' homes, cars, RVs and boats, as well as providing umbrella liability coverage. Concord Group's subsidiaries also sell commercial auto insurance and insurance packages for small businesses. Automobile Insurance, Motorcycle Insurance, RV Insurance, Boat Insurance, Snowmobile Insurance, Homeowners' Insurance, Condominium Insurance, Renters Insurance, Roadside Assistance Coverage, Identity Theft Protection, and Business Insurance Policies.

            Business Details

            This is a multi-location business.

            Find a Location

            The Concord Group Insurance Companies has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • The Concord Group Insurance Companies

                35B Constitution Dr Bedford, NH 03110-6000

                BBB Accredited Business

              • The Concord Group Insurance Companies

                PO Box 870 Barre, VT 05641-0870

              • The Concord Group Insurance Companies

                572 Kittyhawk Ave Auburn, ME 04210-8375

              • The Concord Group Insurance Companies

                1 Research Dr Westborough, MA 01581-3922

              Location of This Business
              35B Constitution Dr, Bedford, NH 03110-6000
              BBB File Opened:
              5/31/1928
              Years in Business:
              96
              Business Started:
              5/31/1928
              Business Incorporated:
              5/31/1928
              Accredited Since:
              1/20/1990
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 89276712 for this business, issued by New Hampshire Insurance Department

              These agencies may include:

              New Hampshire Insurance Department

              21 S Fruit St STE 14

              Concord NH 03301

              (603) 271-2261

              Type of Entity:
              Corporation
              Alternate Business Name
              • Concord General Mutual Insurance Co.
              • Green Mountain Insurance Company, Inc.
              • Vermont Accident Insurance Company, Inc.
              • Sunapee Mutual Fire Insurance Company
              • State Mutual Insurance Company
              Business Management
              • Mr. Daniel McCabe, President/CEO
              • Ms. Melissa Poulin, Customer Service Manager
              Contact Information

              Principal

              • Mr. Daniel McCabe, President/CEO

              Customer Contact

              • Mr. Michael Percy, VP - Field Marketing
              • Mr. Daniel McCabe, President/CEO
              • Ms. Sheila Bartlett, Project Coordinator
              • Ms. Melissa Poulin, Customer Service Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/11/2022

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I was able to get a reasonable quote for homeowners through my local broker and ended up with Concord Homeowners. I was told I would be asked to give a home inspection. This was fine. I received a text on a Wednesday from an inspector asking if they could come Friday. We were in the middle of putting up drywall/removing plaster and I replied to the text saying that Friday was not a good time. They asked if they could do the exterior inspection which I agreed to. 2 Weeks later I received a cancellation notice with the following reasons for cancellation: 1 missing handrail, 2 boarded up window, 3 refusal of home inspection. Item one is fine, easy to fix. Item 2 was not a boarded up window, it had been removed and finished on the inside and due to the weather and time of year, I am not able to finish the outside till spring. Item 3, I did not refuse a home inspection, it was not a good time. I requested through my broker that an inspection be scheduled. Concord refused. As a result of this cancellation I have been unable to find reasonable coverage due to being cancelled. The quotes are 3 to 4x the cost because of the cancellation. I am by all standards an excellent customer in all areas. I am being treated like cancer due to this. I have a text message showing the interaction with the inspector. Very frustrating to be treated like this by anyone.
              Read More

              Customer Reviews

              5 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Shane L

              09/11/2024

              This company is absolutely horrible. I paid these scammers faithfully for 10 years and never once missed a car insurance payment. I bought a brand new pickup in December of 2019 and four days later someone hit into it. I wasnt even in or around the vehicle at the time of the accident. They were responsive with me, which is good. They sent an appraiser relatively quickly to assess the damage. Based on the pictures they concluded the damage was done in two separate incidents and were only willing to cover for one of the incidents. Finally got that cleared up after three weeks of fighting with them over the phone. They refused to cover for a new box and tailgate when the damned pickup was literally four days old. They only wanted to fix the damage, severely depreciating my brand new trucks value. Then the body shop messed up on the tailgate and made a few big ****** in the paint. I asked Concord to cover the rental for another two days while the body shop fixed their mistake and they refused. Once this entire ordeal was done with, I dropped them promptly. Do not do business with this company under any circumstances.
              Read 4 More Customer Reviews

              Local BBB

              BBB Serving New Hampshire

              More Info on Local BBB

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