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          Find a Location

          Liberty has 13 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Liberty

              15 Buttrick Rd Londonderry, NH 03053-3305

            • Liberty

              130 Main St Salem, NH 03079-2902

            • Liberty Utilities

              PO Box 911 Fall River, MA 02722-0911

            • Liberty

              61 Main Street Blackstone, MA 01504

            • Liberty

              PO Box 960 Northborough, MA 01532

            Business ProfileLiberty

            Electric Companies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            15 Buttrick Rd

            Londonderry, NH 03053-3305

            Get Directions
            Visit Website
            (800) 375-7413

            Customer Reviews

            1/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            62 complaints closed in last 3 years

            13 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Liberty has 13 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Liberty

                15 Buttrick Rd Londonderry, NH 03053-3305

              • Liberty

                130 Main St Salem, NH 03079-2902

              • Liberty Utilities

                PO Box 911 Fall River, MA 02722-0911

              • Liberty

                61 Main Street Blackstone, MA 01504

              • Liberty

                PO Box 960 Northborough, MA 01532

              Headquarters
              15 Buttrick Rd, Londonderry, NH 03053-3305
              BBB File Opened:
              7/3/2011
              Years in Business:
              13
              Business Started:
              7/3/2011
              Date of New Ownership:
              8/3/2012
              Type of Entity:
              Corporation
              Alternate Business Name
              • Granite State Electric
              • EnergyNorth Natural Gas
              Additional Contact Information

              Fax Numbers

              • (603) 386-6280
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              62 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/04/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              In the 13 months I lived in an apartment in *********************************** has attempted to bill me for thousands of dollars' worth of electricity despite not being able to provide statements for more than half of the months I occupied the space. I've spent countless hours trying to explain to their customer service representatives this amount of electric use is unreasonable and specifically requested statements or meter readings for all of the months I lived here. Liberty has failed to fulfill either of these requests. Liberty also wouldn't relieve the debt despite not being able to explain the claimed excessive use or provide statements/meter reads. Despite having 'credited' my account $427.42 and paying them $727.77, they still claimed I owed them $644.13 which was eventually sent to a debt collector while I was attempting to resolve this with the New *************************************************** I also attempted to seek legal services to resolve this but the amount being disputed was not enough for a private legal service to pursue.
              Read More
              Read 61 More Complaints

              Customer Reviews

              10 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Heather S

              10/17/2024

              I was slightly behind with my bill and I never received any notices from Liberty stating the gas was being turned off. Had I been aware I would have paid the $167 to avoid this and of course they wait to turn it off on of the coldest fall days. I should have received phone calls with voice messages stating to avoid service interruption bill must be paid by xyz date. I am enrolled in e-bills and communication and I dont have any notice shut off letter. Now since I came home work it is after hours and no way to contact anyone. The balance is paid as of now but now left with no heat or gas. This is unfair business practices and notices should be made to the consumer. It all a monopoly as there are no other gas providers that we can choose from otherwise I would not be with Liberty Utilities at all.
              Read 9 More Customer Reviews

              Local BBB

              BBB Serving New Hampshire

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              BBB reports on known marketplace practices.

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