Business ProfileforThe Wax Specialists
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 150 Beech St, Manchester, NH 03103-5545
- BBB File Opened:
- 11/18/2013
- Years in Business:
- 14
- Business Started:
- 11/8/2010
- Business Incorporated:
- 11/1/2010
- Accredited Since:
- 11/18/2013
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 2878 for this business, issued by New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics. The expiration date of this license is 7/31/2026.
These agencies may include:
New Hampshire Office of Professional Licensure - Board of Barbering, Cosmetology, and Esthetics
7 Eagle Sq
Concord NH 03301
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Wax Specialists LLC
- Business Management
- Ms. Sylvie McMartin, Owner
- Contact Information
Principal
- Ms. Sylvie McMartin, Owner
Customer Contact
- Ms. Sylvie McMartin, Owner
- Additional Contact Information
Phone Numbers
- (603) 716-1533Other Phone
- (603) 716-1533
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
David P
1 star02/16/2024
The Wax Specialists Response
02/20/2024
After being a client here for 2 years and with all the google reviews with how incredibly clean we keep the salon. Receiving 2 day notices of your appointment including a 2 hour same day text reminding you of your appointment. Having not been charged in the past for the same day No-Show. We felt as this is your new excuse of sending us a text to our cancellation message that clearly states to call us if you are canceling your appointment. All business's have a waiver that states No-Shows No Calls, Will be charged 100% of services also includes Canceling your appointment 2 hours before the scheduled time. This is posted on our website, on your text/email reminder, the wavier you signed and at the front desk when you cash out. Im sorry you are using yourself as a disabled veteran to excuse your actions but we have policy's in place for a reason.
All of our calls are on a recorded line that displays your rudeness to our receptionists and having your own esthetician hear the conversation that took place is also not acceptable.
We are sorry that you have taken it this far with all the information that you have been given in the past No-Shows. We also have your signed form with the explanation of the above. Which we will be sending to you and the BBB.
Thank You,
Sylvie M*******
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.