Business ProfileforCellular Sales Manchester

As a business teacher for 36 years, I teach my students to advocate for themselves in an honest way to maintain credibility. In this case, my credibility is being questioned by a salesperson at the Verizon Authorized Cellular Sales retailer in the Mall of NH. I stopped by this store for a quote on one new phone. The salesman looked at my account and said it would be a better deal to upgrade all four of our phones. He circled the new monthly payment ($251.00) stating that I would save $10 per month. After we agreed to upgrade I noticed that my new payment ($262.35) was actually MORE than my previous bill ($261.77). When I went back to speak to the salesman, he looked over the account and admitted he made a mistake and forgot to add tax when he quoted me. He said he could not honor his original quote, but would refund the $45 per line ($180 total) fee that this store charges for activation. It wasn’t much, but at least it was something. After a month I contacted this salesman again because I had not yet received this refund. He replied that I misled HIM, and that “I would absolutely not be getting any credits.” So much for customer service! I asked for the name and number of his manager, and he told me he would not provide me with a number, instead saying that he would pass along my info. That was over a week ago and I have not been contacted yet. So either he didn’t tell his manager, or the manager didn’t feel it was important enough to follow through. Either way, their attention to this matter is unacceptable! Bottom line, my new bill is NOT $10 cheaper than my old one as promised (it is actually .58 more). The salesman admitted he made a mistake and said he would refund $45 per line for HIS mistake that he is now not honoring. How can you trust a business that treats its customers in that manner? There are many options for cellular service, and I hope in reading this review that others will learn from my experience to shop elsewhere. I know I will.