ComplaintsforDan O'Brien Kia North Hampton

• Initial Complaint

  08/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hi, please help me get my refund from a gap protection policy. The owner got my $564.69 refund deposited to him when I should have received the cash,or deposit or check from my dowc contract company. Please help me, call I can give you pictures of contracts and a direct phone to download telling you exactly what they did. Thank you.

• Initial Complaint

  05/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  purchased a 2022 Kia EV6 brand new last summer. Since then it has been in the shop twice, and I want to preface that it has not been any accidents, nothing is hit it, I have not even poked it the wrong way. The air conditioning and heater has not worked since summer of last year, I took it in once, they had the car for a day and sent me away, saying it was fine. It was still malfunctioning up until I took it in again last month. When I took it in the second time, this time to a different dealership, they told me, and I quote, “ this car is unsafe to drive, and you should not have been driving at the past six months. We don’t understand why they let you drive away.” I have had my girlfriends kids in this car, he kids’ friends. My friends. My family. For 8 months. It is now been in the shop over three weeks, the dealer has not contacted me so I contacted Kia directly and I’ve been working with an escalation officer. Twice he was suppose to call me to give me update, the last one yesterday and still nothing. Even if they give me my car back next week, which I doubt will happen, the fact that I was driving around in an unsafe car after leaving the first dealer makes me worry that they know what they’re talking about and makes me worry that they know how to repair their own vehicles. At this point, I just want a full refund on the car (and all payments/deposits I have made) and I want move along to another brand. I have also filed with the local lemon car from the state.

  Business response

  05/25/2023

  We have reviewed the complaint by the consumer.  The issues raised by the consumer are one that need to be addressed directly with the manufacturer. The consumer in their complaint has indicated that he is already in contact with a representative of the manufacturer. 

• Initial Complaint

  02/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a 2018 kia soul ,while I was filling out the paperwork in the middle of the dealership not in private,I was told by the floor manager I could refinance in six months and that was a lie! They messed up how much I put down on my car $600.00 which isn't on the contract,I was also told we will see if you can afford your kia with in 3 months ,if not we will repo it,right in front of the whole dealership!! I wasn't able to put the correct mailing address on the paperwork,the employee said just my home address,which I don't receive my mail at my home address!! It's been 8 months and I haven't been able to refinance my car! I haven't received the paperwork either! 3 weeks into getting an oil change,I was told I need a oil pan replacement and back breaks and rotors,it's only been 3weeks since I bought the car and they put the inspection sticker on my vehicle! Since I couldn't refinance my car ,I let it go to auction!! The dealership lied!! Disgraceful practicing

  Business response

  02/24/2023

  The business in in direct communication with the consumer is attempting to find an agreeable resolution to the matter.

  Customer response

  03/01/2023

  I talked to the guy Kevin,he said he would call me back but hasn't.said because I wasn't behind on my payments that t would be harder for him to fix the loan and put me into something else!! Nobody has called me back at all!!

  Business response

  03/13/2023

  Consumer is mistaken. The Operations Manager, who is not Kevin,  did reach out to the consumer and has been corresponding via email with her. On Friday 3/10, the consumer was in to meet with the Operations Manager in person to work on a solution. The process is ongoing.

• Initial Complaint

  01/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Back in 2019 I bought a Kia Forte from the dealership They said my credit would be improved if I bought the car. In 2022 they contacted me about trading the Forte for lowering my payments. They bullied me into buying a 2020 Kia Soule saying my credit would improve because the Forte would be paid off. As it turns out my credit score went down and my payments for the Soule are $150 higher than the Forte. The Soule has none of the safety features the Forte had and I'm really not sure it is going to get through the winter. I had a 100,000 mile warrantee on the Forte and don't believe that they gave me any type of warrantee on the Soule. All I want is for them to either give me back the Forte or at least give me an equal warrantee on the Soule and lower payments as promised.

  Business response

  02/02/2023

  An investigation has been conducted into this matter. The vehicle that the consumer most recently purchased does have a life time power train warranty which is longer than the manufacture’s power train warranty.  Upon request the dealership can provide the consumer with documentation confirming the lifetime powertrain warranty on the most recent purchase.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩