Business ProfileforCanobie Lake Park

On Monday July 1, 2024 myself, husband and two children visited the park along with another couple and their two children. At approximately 2:45 we entered the water park. My children are 9 and 6 and know about water dangers, but 9 year is able to swim but 6 year can not. As we entered the area of the lazy river we looked for sitting to place our belongs down, the reclining chairs are situated right by the lazy river entrance. The incident happened within two minutes, my kids saw the water as being shallow and entered the pool. There is no safety dividers or barriers blocking the entrance of the lazy river. As my kids waked future in to the pool along side the wall, my son started to get pulled by the current, my son immediately started to call for his 9 year sister to help, when she grabbed him, she also started to get pulled by the current. She immediately started yelling for help. She screamed and cried multiple times. No one helped shed was sucked through the tunnel and into the lazy river stream where she was saved by 2 13 year old girls.on that day and days following I have tried to contact the park regarding follow up to this situation, I almost lost my daughter and my son that day, and Im warranted a response and a positive resolution so that another family does have the experience I did if not worse. Their is more details to this incident but could not fit this all in this box, but given all my experience and almost loss they need to put more safety measures in to place. Ive been ignored on all occasions of contact and show no signs of concerns. I have only spoken with front facing manager- ************* told he is the highest authority.?! And and aquatics manager named *****. I need to understand how the life guards failed to help my children, and the safety measures that need to made in order for this not to happen. I had a near miss, and I have to live with the *** that comes with that. I want to advocate and help so that it never happens to anyone.