Business ProfileforFenton Family Dealerships

I had a terrible accident on 12/22/2023, which totaled my vehicle. I went to Toyota of Keene on 12/26/2023 to purchase a new vehicle. I purchased a 2024 Toyota Highlander Hybrid. On January 1, 2024, the check engine light came on on the vehicle. I had the car towed to the dealership on 1/2/2024. After a strong discussion, a "loaner" car was provided to me at no cost. The Service Tech called me on 1/2/2024 to say that the oil sending unit had not sealed correctly and this caused all of the oil to drain from the car. He said they were replacing it with a new unit and my car would be ready by Friday, 1/5/2024. I did not hear from the dealership until 1/9/2024, stating that they had replaced the oil sending unit, but it was still doing the same thing so they had to have a district service tech come out to see the car. He determined that the engine block had a crack in it, so the engine needed to be replaced. I contacted the salesperson who had sold me the car and said I no longer felt safe in that car. I had purchased a brand new car and they had sold me a defective car. I wanted the $5000 I had put down on the car back and I would go elsewhere or they could provide a different vehicle, as I did not want that car. The salesperson spoke with his Manager and called me back to say if I wanted a different car, then I would lose thousands of dollars due to depreciation on the car. I told him my experience had not been friendly so far and the right thing for the dealership to do would be to take the car back and give me a new one or just give me my money back. He suggested I contact Corporate Toyota. I called Corporate Toyota on 1/10/2024 (Case number ************) and reported my issue and concern. I did not hear from the dealership until Wednesday, 1/17/2024, stating that the car was ready. The 20 date plate had run out on the car, so I could not drive it without registering the car, which I was not going to do. I returned the rental car on 1/18/2024, at their request, and was told they would work on getting me a new car.