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          Find a Location

          J.Jill has 227 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • J.Jill

              100 Birch Pond Drive Tilton, NH 03276

              BBB Accredited Business

            • J.Jill

              364 Maine Mall Rd South Portland, ME 04106-3206

            • J.Jill

              149 Great Rd Acton, MA 01720-5691

            • J.Jill

              99 Turnpike St North Andover, MA 01845-5032

            • J.Jill

              210 Andover St Peabody, MA 01960-1647

            Business ProfileJ.Jill

            Catalog Shopping
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            100 Birch Pond Drive

            Tilton, NH 03276

            Get Directions
            Visit Website
            Email this Business
            (603) 266-2600

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            Customer Reviews

            2.09/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            34 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/24/1998

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            J.Jill is a leading multi-channel fashion retailer of women's apparel, accessories and footwear.

            Business Details

            This is a multi-location business.

            Find a Location

            J.Jill has 227 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • J.Jill

                100 Birch Pond Drive Tilton, NH 03276

                BBB Accredited Business

              • J.Jill

                364 Maine Mall Rd South Portland, ME 04106-3206

              • J.Jill

                149 Great Rd Acton, MA 01720-5691

              • J.Jill

                99 Turnpike St North Andover, MA 01845-5032

              • J.Jill

                210 Andover St Peabody, MA 01960-1647

              Headquarters
              100 Birch Pond Drive, Tilton, NH 03276
              Email this Business
              BBB File Opened:
              8/28/1990
              Years in Business:
              37
              Business Started:
              6/30/1987
              Business Started Locally:
              6/30/1987
              Accredited Since:
              3/24/1998
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • J. Jill Catalog
              • J. Jill Group, Inc.
              • Jill Acquisition LLC
              Business Management
              • Ms. Beverley Grant, Manager of Customer Service
              Contact Information

              Principal

              • Ms. Beverley Grant, Manager of Customer Service

              Customer Contact

              • Mr. Keith Abbott, Vice President of Operations
              • Ms. Faythe Shortell, Vice President of Corporate Communication
              • Ms. Cindy Doyle, Manager of Human Resources
              • Ms. Beverley Grant, Manager of Customer Service
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              34 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/16/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I made an online purchase from J. **** (work clothes for my teaching job) on 8/8/2024. ***** claims to have delivered the package on 8/11/2024, but I have checked the mailroom daily since that day, and it is not there. It was likely stolen. J. **** refuses to refund the amount charged ($260.68) or re-send the items. They instructed me to contact the local police department and file a claim with *****. I have filed a report with the ***************** in *****************, ** (Police Report #*********) and attempted to file a claim with *****, but ***** requires J. **** to file the claim (the ***** Tracking ID is *************. The ***** claim error response message states that "The tracking number that you entered is for a ***** SmartPost shipment. Only the company that shipped you this package can file a claim on it, and the claim cannot be submitted online. If you are the shipper, please refer to filing instructions at fedex.com/us/smartpostguide and select 'Tutorials'." J. **** refuses to file the ***** claim even though ***** will not allow me to file it myself. As you can see, I am stuck without my work clothes or the $260.68 that I paid for them, and the company J. **** is refusing to provide the bare minimum assistance to resolve this.
              Read More
              Read 33 More Complaints

              Customer Reviews

              11 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Nicholas E

              06/04/2024

              I love Jj. Nd hurt nj nice nngf. Hhggcb. ******. Hub. Hhhh jjjnbbv. ******
              Read 10 More Customer Reviews

              Local BBB

              BBB Serving New Hampshire

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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