Business ProfileforWalker Motor Sales, Inc.

W***** MOTOR SALES, INC. serviced my Jeep Wrangler JKU VIN: 1c4bjwkgx******** from 2017-2021. In April 2017 it was presented for service for a ‘coolant smell’ in the cabin and ‘coolant loss’. On at least 11 other occasions between 4/2017 and 7/2021, most while still under warranty, the vehicle was presented for the same symptoms in addition to other brake, tire and routine maintenance appointments. In that time, several coolant system components were replaced, including two radiator replacements. The coolant smell/loss symptom was never resolved. In August 2021 I took the vehicle to a 3rd party shop, (*** Auto, ***** *********). *** diagnosed a cracked radiator. I shared this with W***** MOTOR SALES, INC. Service Manager Robert W*****. RW stated that he did not have the capacity to replace the radiator at the time and suggested that I have the work done at *** and he would ‘cover it’. The work was completed at *** and ‘covered’ by RW/ W***** MOTOR SALES, INC. While completing that work *** diagnosed an ‘abnormally high coolant system pressure’ condition, caused by a defective head gasket, which explained the coolant loss and 3 radiator failures. I visited RW personally at the WALKER MOTOR SALES, INC. service desk to share this; RW said that he would reach out to *** to discuss the issue. Knowing that WALKER MOTOR SALES, INC. did not have the capacity for a radiator replacement, much less a head gasket repair, and given my reliance on the vehicle in my job as a USPS Mail Carrier, I had *** complete repair work with the expectation that WALKER MOTOR SALES, INC. was in contact with *** and would ‘cover it’. To date WALKER Motors has refused to reimburse me for the work done by *** to repair the head gasket.