Business ProfileforNerger's Auto Express, Inc.

They had my car for 3 days and recommended a battery, air filter and air sensor. They said if I wanted them to complete the service it would be $1,100.00. After I refused the service they charged me $299.00 for a Diagnostic. This place will over charge you for services.

Dear *******,Thank you for sharing your feedback regarding your recent experience with ******** Auto Express. We take your concerns very seriously and would like to address the points you've raised.Understanding the intricacies of auto repair can be challenging, and it is never our intention to overwhelm our customers with industry terminology. Our goal is to provide clear, detailed explanations of the issues and the necessary steps to resolve them. We apologize if this was not communicated from you to your son who we never had any interaction with.When you first called, you said that two people told you that your fuel pump was bad and the car did not start. We told told you that we would have to run diagnostics to determine the problem and gave you price range on what it would cost to do it. You towed the car down here, we did the diagnostics and we sent you the results of the testing which ended up having nothing to do with the fuel pump.When it comes to diagnostics, our technicians use specialized equipment to accurately pinpoint issues within a vehicle. The charge for this service covers the time and expertise required to perform these tests. We regret any misunderstanding about the necessity and value of this service.After we sent the results of the testing, your son called us up and accused us of ripping you off. You paid the bill online and you then had the car towed out.Charging for unperformed work is not something that we do, ever. The fee paid was for the diagnostic services rendered as agreed upon. Your feedback is invaluable in helping us improve. As you can see from over 390 ****** reviews and a 4.7 average star rating, we do a pretty darn good job most of the time.But every now and then customers go away unhappy. When that happens, we always welcome the opportunity to discuss this matter further and we are happy to extend this offer to you and your son.Please feel free to reach out to me directly at **************.We are committed to integrity and customer satisfaction and hope to resolve this to your satisfaction.Warmest regards,*********************** Owner ******** Auto Express