Business ProfileforOpen Road MINI of Edison

***************************** that has recently been "promoted" to the suburu service center consistently proves that he has poor critical thinking, poor consumer service skills and absolutely no problem resolution skills. IN July 2022 I shipped a Mini ****** from a specialty shop in ******** ** to Mini ****** Edison for further evaluation, diagnosis and maintenance to restore the vehicle to operable condition. 45+ days following service the car was/is INOPERABLE.After poor ETA, no updates and weeks of no response to my emails of when the service would be complete on day 40 of the shop having the car I called and was on hold for 30 minutes waiting to speak to the manager ***** stating there was no parts availability he said "I received a bad transmission the first time I have to order another one" Already for more than a month the original transmission that was received was "bad" and I had to wait for another one to arrive. Also after amassing $15,000+ of associated fees awaiting for this transportation to be available I am still met with distasteful communication and no accountability for the BELOW standard diagnosis/service from the company. September 30, 2022 I finally received a call that the vehicle was repaired and I could pick the car up. After paying $4600 for the transmission and labor The vehicle became immediately inactive within 30 minutes of leaving the Edison mini. I called the shop immediately and had no answer. I called a second time and ***** stated "Let me call you back" I was stranded on the *********** and I was so overwhelmed and disappointed and having no return call I paid out of pocket $300 after paying for a towEdison Mini is taking no accountability NEVER OFFERED A TOW most unprofessional discourteous display of inhumane response. I continue to question the credibility of the service staff in Edison. ***** stated that it's my fault as I paid for an aftermarket "part from a junk yard". Unfathomable experience the car is still inoperable.