1,039 Customer Reviews
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Review from Deerika G
1 star11/25/2024
i purchased a refrigerator from them almost 3 years ago and they gave me a hard time bc it was out of warranty knowing it was a issue that they were just sued aboutthey made me waste money trying to fix it myself then they finally sent someone out to repair it. When all my food went bad they are now giving me a hard time on the over 350 in food that i lost. First off they only wanted to pay 250 then i get a link after 5 days that does not work. I will never make a purchase from ** again. sometimes its better to go with luxury brands bc it comes with luxury customer servicethis company is a nightmarrReview from Kevin G
2 stars11/24/2024
Just bought a new *****. The unit itself works fine, but one of the main things I do on my TV is watch *** games. I pay for ********** Pass. Low and behold, you can't download *** League Pass on an ***** and you can't even watch it using a ********** subscription. This should have been clearly advertised but was not. So I have a brand new TV that I can't use for what I want to use it for, and I assume I'm not the only New Yorker that watches ********** Pass. Unacceptable.Review from Mary W
1 star11/22/2024
We bought a 29 cubic foot refrigerator on 11/24/23. On November 13 it stopped cooling. I was told the labor and parts are under warrranty. I have been waiting 8 days for ** to find a technician to repair but ** cant seem to find one. I called yesterday and was told that the issue would be escalated and someone will be calling yesterday or today. I just called LG customer service rep ***** and shoe said she would escalate the issue. I explained I was informed that it was escalated yesterday. She told me she would call me back on Monday. I asked her if she would have. A solution for me on Monday? She hung up on me!!!Review from tim s
1 star11/22/2024
We purchased an ** microwave model number MHEC 1737F 2 years ago. The control board went bad and to replace the part myself is $184.95 plus shipping. This microwave cost us $500.00. If you are looking for a microwave that will last only two years, this is the microwave for you. I do not recommend this microwave. I will now be looking to replace this fancy microwave with one that has no options. The more things it can do, means the more things can break.Review from Ray C
1 star11/21/2024
Ordered $1400 worth of appliances, and scheduled delivery 2 weeks in advance. The night before delivery at 10:00 PM RXO stated it would need to be rescheduled. I called ** the next day and they got it rescheduled for two days later. The delivery day finally arrived and it was supposed to be delivered at 1:00 PM. At 12:50 PM, *** called and stated it would need to be rescheduled. I called *** and they said they would look into it, then I called ** who provided no service help and eventually just transferred my call mid conversation. They charged us the $1400 when we ordered initially and now we still have no appliances 2.5 weeks later.Review from Sylvia P
1 star11/21/2024
I just bought a ** front face washer and I've only had it for 10 days, it is not working right and they are refusing to give me a refund. I was on the phone today November 21st 2024 for an hour and a half talking with someone to send out a technician. We finally got a date for a technician to come out tomorrow this company is going down. Do not buy ** products, they're not good and they don't want to refund your money or replace it.Review from Alex F
1 star11/21/2024
I bought a brand new TV from Best Buy.8 months later After numerous calls 2 repair companys 4 in home repair visits And a change of mother boards the TV is still not working correctly turning off on its ****** is sad I have been a big supporter and customer of ** products.But this last purchase has literally been a ************ advice to consumers always purchase from ****** to avoid dealing with **s warranty department.They will have you going in circles I have been dealing with this for 8 months terrible experience.Review from ROBERT B
1 star11/20/2024
** I PURCHASED AN ** DISHWASHER 4 YRS AGO WITH A 10 YR MOTOR WARRANTY. THE WASH MOTOR BEARINGS WENT BAD AND MADE A LOUD BUZZING NOISE WHEN WASHING A LOAD OF DISHES. I CALLED ** AND ASKED THAT THEY SEND ME A NEW PUMP MOTOR PART# ABT72989205.WHICH I HAD LOOKED UP ON THEIR WEBSITE. THIS WAS A COMMON PROBLEM FROM OTHER OWNERS. THEY WOULD NOT SEND ME THE PART UNLESS I GOT A QUALIFED REPAIR MAN TO AUTHORIZE THE PART. OFCOARSE THAT WOULD COST WAY MORE THAN THE PART ITSELF. I WAS FORCED TO BUY THE PART ONLINE AND INSTALL IT MYSELF. IT NOW WORKS ******* MY OPINION THERE WARRANTY IS USELESS ,THEIR MOTOR IS DEFECTIVE AND THEY KNOW IT! THEY WANT TO SELL MORE PARTS.Review from alex s
1 star11/19/2024
**'s customer service is horrible. Bought ** washer and dryer because my prior ** washer and dryer broke after 10 years. Bought through Better Life Assistant *********** on September 18, 2024. Delivery was promised on September 23, 2024. Delivery was postponed and the earliest ** could deliver was November 1, 2024. I had pedestals from my prior ** washer and dryer. Gave *********** model number. He said the pedestals would fit. I have a copy of the chat stating the same. Nope, it turned out they did not fit. Now I have 2 useless pedestals and no pedestals under the washer and dryer. Tried to reach **'s customer service. Everyone says they understand. ***** does anything about it. ***** takes any responsibility. They made five promises that **************** team representative would be in touch. Noone got back to me. Lies, lies, incompetence, and then more lies. Their ** delivery people themselves told me that ** representatives would tell you ANYTHING just to sell. Made your own decision whether to trust **...Review from Louis C
1 star11/14/2024
Refrigerator after 4 years and still under warranty and they will not fix it. The Temperature is above 40 degrees and sometimes reaches 50 degrees. We had a number of service calls on this unit. The compressor went out and was replaced and ever since then it has not cooled properly. The LG technician has actually canceled the last two service calls without informing us. ***** has been no help. ***** extended protection has been no help, and ** customer support has been no help. We have been without a refrigerator for 3 weeks.
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