Business ProfileforLG Electronics

Subject: Ongoing Quality and Safety Issues with LG 34GK950F-B Monitor – Request for Resolution To Whom It May Concern, I am writing to file a formal complaint against LG Electronics regarding a persistent issue with my LG 34GK950F-B ultrawide monitor, purchased in 2019. I have already had the monitor repaired once under warranty for a defect related to the internal ribbon cable, but the issue has unfortunately reoccurred. This ongoing problem has caused screen flickering, blackouts, and color distortions, which I believe are directly linked to the failure of the ribbon cable connection. While LG has repaired the monitor previously, the problem has resurfaced, indicating that the underlying cause may not have been properly addressed during the initial repair. Given that this appears to be a manufacturing defect or design flaw, I am concerned not only about the performance of the monitor but also the safety of the device, as repeated failure of the ribbon cable could potentially lead to electrical malfunctions or other risks. Despite my efforts to resolve the issue through LG's warranty process, I am now left with an unreliable and potentially unsafe product. I am requesting that LG take the following steps: Provide a permanent solution by replacing the faulty ribbon cable or offering an upgraded design to prevent future failures. Review the product’s design and quality control processes to ensure that other customers do not face similar issues. Offer a satisfactory resolution that ensures both the functionality and safety of the monitor, such as providing a replacement or further repair at no additional cost. I feel that LG has not adequately addressed this recurring issue, and the product’s continued failure reflects poorly on the company’s commitment to quality and customer safety. I am seeking a fair resolution through the BBB to ensure that my concerns are taken seriously and that LG provides a proper and lasting solution.