Business ProfileforLG Electronics

Issues with my dishwasher began in July. LG sent technicians on 6 occasions but could not fix it. I wrote many emails to LG asking for assistance. In addition, I filed a complaint with the CEO of LG after one of the visits. I received a response from Fernando. He asked for some info and a receipt, but didn’t really do anything else. He kept pushing it off to see if the techs could fix it. After many attempts to get a resolution, I received an email on 10/4 stating that I was pre-qualified for a store rewards of $1,112.52. The email also stated that I would get approved in 5 days. I have received no store credit. On 10/4, I sent an email asking for a date for the credit. On 10/9, I sent an email asking if it was 5 business days or 5 regular days. On 10/11, I sent an email stating that I had sent 2 previous emails. No response. On 10/15, I received an email from Fernando asking if the repairs were completed. He had no idea about my emails or the reward offer. I replied back stating that I had sent 3 emails with no response. I mentioned the reward email as well and asked for him to call me. He called on 10/16 and stated that I would need to receive a link to get rewards (which was not disclosed in the email) and he would check on it for me and get back to me. I have still heard nothing, no link or call. I sent another email on 10/18 asking what was going on, no response. I sent an email on 10/21 asking Fernando to get back to me, no response. They couldn’t repair the appliance, sent the wrong parts on multiple times, and do not respond to emails. The lack of care and concern is astonishing. I would never imagine such a large company could be so unprofessional. They are betting that customers will give up, but I will not. I have been without a dishwasher for over 3 months and taken off multiple days of work to accommodate their techs. I have spent a ridiculous amount of time sending emails that go unanswered. I want the rewards to purchase a dishwasher.