Business ProfileforVeolia Water Contract Operations USA

This year our water bill were extremely low from Veolia Water of **********. When we received our sewer bill from the town, it states we owed $0. My husband called them to see if that was a mistake and The ************ Municipal said if the house isn't vacant than something must be wrong with the water meters. We called the Veolia and they realize something was wrong and changed the water meter after 2 visits. We were getting low bills and my husband even told Veolia this a couple times when I mention this to ***** from Veolia she said she saw no records of this , and she heard me ask my husband and he said he did, ***** than said our records do show you called about it on August. .We thought because the apartment was vacant and new tenants were more careful with the water usages. Veolia said that they didn't get any water reading since Jan 2022 - Nov. 2022 and are going to bill us for the usages based on the year before usages. I told them many times that one apartment was vacant from 2nd fl Dec 2021/Jan2022/Feb2022 and the other apartment was vacant from 1st May 2022/June2022. And ***** said that it doesn't matter they have to go by the last year usages. So, if it was empty for an entire year of 2022 we still be charge for the amount use for the year before. That's robbery. Veolia is making us pay for something we didn't use. I told the customer services on the ***** (12/13/2022) that you are charging water that we didn't use , if you are going to base it from the year before. And she had the nerve to say we should've told them the water meter was broken,, and I told her we didn't know we were still getting water bills but it was low.