Customer ReviewsforExcel Pool Service, Inc.

BUYER BEWAREIf you purchase a pool liner from them, make sure you have a professional pool company service and document your pool chemicals because if you have a problem, they will tell you its your fault and void the warranty as the excuse. Excel was hired through Pool Town and installed a new liner in my pool of May 2020. I ordered a 28 ML liner supplied by Dover Vinyl in **********, **. Excel closed my pool both seasons. Upon opening my pool this season (2022) there was a white line going across the whole right side of my pool but was not on the left side where the sun didnt hit and in some other areas where the sun did not hit. I called Excel to report the problem and they said they filed a claim with the pool liner manufacturer. When weeks went by, I called ***** from Excel again and he told me that I should contact the manufacturer directly to speed things up. He gave me the number of Dover and I spoke to some arrogant, condescending person who of course was trying to blame me for a chemical imbalance and said the warranty does not cover fading. He also told me that without a record from pool service/store that guarantees the water was properly balanced, this was not covered. I had my old liner for 9 years before it faded and after having a pool for 17 years, never had an issue with fading in one area. My pool chemicals are always spot on and Excel put the chemicals in at closing so there were no other chemicals in the pool over the winter. The day they closed it the liner was perfect. If this was from chemicals, my whole liner would be affected. Excel then even tried to blame my robotic cleaner for the fading. This is a horrible company, Dover Vinyl is horrible and Pool Town/Excel treating customers this way is a disgrace. I would not ever use Pool Town/Excel and beware of any DOVER VINLY product. A $4K liner should not fade after 2 seasons. DO NOT GIVE THEM YOUR BUSINESS

Just had Excel Pool Service replace my pool liner. I could not be happier with the experience. From helping us choose the right liner to the awesome customer **********************, these guys are pros. ****** was awesome communicating with us through out the process and the installers were meticulous in their work insuring that we were pleased. Excel is truly a 5 star company!!!!!