Business ProfileforExcel Pool Service, Inc.

During my pool opening, I paid extra to have the heater Cleaning-opening. For some unknown reason, the heatwer had no elecvtric going to it, so they could not do anything to the heater. I called to get the heater fixed and they charged me before they came to look at it. I was asured by the salesperson that the problem was the transformer. I paid for a heating / diagnostic and parfts. This was attempted to fix and it did not fix the problem. Then the salesperson said it was the computer board that needed to be changed and he charged me again before they went out there for heating / diagnostic and parfts. I attempted many many times to speak to the saleperson with zero return calls or emails. This was attempted to fix and again this did mnot fix the problem. The techs who came to site are sub-contractors to Excel pool service. They contacted the manufacturer and realized it was the display, whihhc they had in stock and switched out the next day, no charge. Excel did not have time to bill me before it was fixed. Excel makes you pay in advance for service or they dont put you on the schedule. Basicalluy strong arming the cujstomers even when they have no clue whatwas wrong. During the pool opening, I paid extra for the Salt Cell cleaning and opening. This was never completed. Aftyer the opening the "check Salt cell" light was flashing. Indicating to inspect the Cell. I told the salesperson tjhis and he said it must have happened after the guys opened the pool. If they cleaned it and inspected iot during the opening, how can thwe lighrt be ion 2 hours later? I should have been charded for 1 Heater diagnostic and 1 display panel. Nothing else.