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            Business ProfileRexing USA Inc

            Auto Accessories

            Contact Information

            34 Ludwig St

            Little Ferry, NJ 07643-1914

            Visit Website
            (877) 740-8004

            Customer Reviews

            1.48/5

            Average of 21 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            36 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            34 Ludwig St, Little Ferry, NJ 07643-1914
            BBB File Opened:
            3/16/2023
            Years in Business:
            7
            Business Started:
            9/15/2017
            Business Incorporated:
            8/25/2022
            Type of Entity:
            Corporation
            Alternate Business Name
            • Rexing Inc.
            Business Management
            • Mr. Eric Sun, Owner
            • Ms. Doris Chen, Administrative Assistant
            • Mr. Yuhe Sun, Director
            Contact Information

            Principal

            • Mr. Eric Sun, Owner
            • Ms. Doris Chen, Administrative Assistant

            Customer Contact

            • Mr. Eric Sun, Owner
            • Ms. Doris Chen, Administrative Assistant
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            36 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/09/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I bought a dash camera system. I have been in contact with the company and sent them information they requested. I have asked numerous times what else they needed Ms there was no follow up.
            Read More
            Read 35 More Complaints

            Customer Reviews

            21 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Matthew W

            10/30/2024

            Today, I sent an email to Rexing regrading an M2 Rearview Dash Cam that is no longer functioning. I sent them the information they requested and have yet to receive a response. All I am requesting is for the device to be repaired or replaced. The individual I spoke with via email has not provided a reasonable solution within an acceptable time frame via email. In addition, there is no one available to pick up my call. My request # is ******. I would advise in the future not to deal with Rexing as their business is not at all as responsive and timely to address customer issues.

            Rexing USA Inc Response

            11/01/2024

            Dear *******, Thank you for reaching out, and we apologize for any inconvenience caused. Our dash cams come with an 18-month warranty. After reviewing your case, we noticed that your device is over 3 years old, which exceeds our warranty coverage period. We have explained our policy to you, along with our Out of Warranty Program, which offers a discounted price on new items for cases outside the warranty.However, if this does not meet your expectations, we would be happy to offer a replacement for your rear camera as a gesture of goodwill. Please let us know if you would like to proceed with this option. Thank you for your understanding and for giving us the opportunity to make this ********** regards, Rexing Care Team
            Read 20 More Customer Reviews

            Local BBB

            BBB Serving New Jersey

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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