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          Find a Location

          GAF has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • GAF

              1 Campus Dr Parsippany, NJ 07054-4407

            • GAF

              1361 Alps Rd. Bldg 11-2 Wayne, NJ 07470

            • GAF Corp

              6200 S Zerker Rd Shafter, CA 93263-9612

            • GAF

              21594 Anchor Bay Dr Noblesville, IN 46062

            • GAF

              1073 Main Street Millis, MA 02054-1404

            Business ProfileGAF

            Roofing Materials
            Multi Location Business

            Contact Information

            1 Campus Dr

            Parsippany, NJ 07054-4407

            Visit Website
            (800) 458-1860

            Customer Reviews

            1.67/5

            Average of 18 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            91 complaints closed in last 3 years

            34 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            GAF has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • GAF

                1 Campus Dr Parsippany, NJ 07054-4407

              • GAF

                1361 Alps Rd. Bldg 11-2 Wayne, NJ 07470

              • GAF Corp

                6200 S Zerker Rd Shafter, CA 93263-9612

              • GAF

                21594 Anchor Bay Dr Noblesville, IN 46062

              • GAF

                1073 Main Street Millis, MA 02054-1404

              Location of This Business
              1 Campus Dr, Parsippany, NJ 07054-4407
              BBB File Opened:
              2/13/2003
              Years in Business:
              30
              Business Started:
              1/31/1994
              Alternate Business Name
              • GAF Roofing
              • GAF Materials Corporation
              • GAF Warranty Dept
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              91 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/26/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Beginning in April 2022 we had a roofer and crew install new Timberline shingles on 5 buildings. The shingles were purchased at multiple Minnesota Home Depots locations but the shingles were all from the same lot number. They have been tested and confirmed to be from the same lot number.Four of the five townhomes have shingle color variations. A complaint was filed, a whole lot of pictures were emailed to them via their warranty claims department to the attention of *************************. Her contact info is *********************. There has been very poor communication from them. Only when I reach out to them do they finally respond telling me more photos are needed along with dates of pictures and labeling each photo with the home address. We have done this multiple times. At their request we sent a packet of information to them certified on 11-13-23 in which included shingle samples, photos and store receipts. This past spring they had one of their inspectors stop by to take additional roof pictures, on a day when some of the roofs still had frost on them. And the others didn't show discoloration on that particular day. The cloud/sun coverage has to be just so to catch the roofs showing discolored shingles. After this they denied the claim because the discoloration wasn't showing up on the day the inspector came to take pictures. I told him it wasn't a good weather day to take the pics but he said he was in the area and was asked to stop. The email denying the claim said if we disagreed, we were to send in more photos of the roofs giving the date and addresses. Which we have taken and sent them in May 2024 (pics were taken on April 3 and May 3 of 2024. This has been a very long and frustrating process. We feel GAF is leading us on, waiting for us to get tired of it all and just go away. We want some sort of compensation for having to live with their discolored shingles on our roofs. The homeowners have spent a lot of $ on discolored shingles.
              Read More
              Read 90 More Complaints

              Customer Reviews

              18 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Teresa G

              10/09/2024

              GAF shingles were put on ************************************ 4 areas of the home and ceilings need to be fixed. I filed a claim and I had to do all the work finding someone to spend time removing shingles, counting and looking for loose shingles, trying to find the leaking areas and taking pictures. I had to spend money to send all this required material to them via **** Then they wanted an estimate to repair these areas by hand sealing the remaining shingles. Both the roofer and myself agreed that hand sealing was not the proper way of fixing this problem. There would just be continuous problems with shingles breaking. The estimate sent to them was for the proper way of fixing these areas by removing all defective shingles and replacing them with new. This estimate was for $9,600 and GAF would not accept it and would only give $2400 for hand sealing. The claim was opened in July, it is now October. A contractor opened up one of the areas in the kitchen to try and determine where one of the leaks was coming from. During the night I had a bat come into the kitchen from the attic. My cat was able to catch it and kill it but we were put on a 10 day rabies watch by animal control and the health department. I had to have both cats vaccinated again and examined by a vet. I had already spent money on vaccines when they had their annual checkups. Luckily the bat was negative for rabies. They don't promptly return calls nor do they immediately respond to emails. Week after week goes by with no response. And in the meantime every time it rained I had to sit here thinking about the water leaking into the home. I have had two different roofing companies tell me that they no longer use GAF because of the lack of response to warranty and claim issues. I was told 2 days ago that I would have another offer via email come thru by the end of the day and 2 days later I'm still waiting and it's the end of another week. GAF and their employees are not worth the one star!

              GAF Response

              10/10/2024

              This is in response to BBB Customer Review ******. Ms. ****** ***** (the "Claimant") filed a claim with our office on July 30, 2024. We received the Claimant's package with the shingle samples on August 7, 2024. Per the terms of the applicable System Plus Warranty (the "Warranty"), "If your shingles... do fail to seal, blow off, or sustain damage from winds, GAF's contribution to you will be for the reasonable costs of replacing the blown off shingles...and hand-sealing any unsealed shingles... GAF's maximum liability under this paragraph is to reimburse you for the cost of hand-sealing all of the shingles... on your roof".GAF requires claimants to pursue claims at their expense. However, as a measure of goodwill, we will compensate the Claimant an additional $100 on top of the reimbursement for hand sealing all of the shingles on her roof. Her settlement will total $2,500.00 per the terms of the Warranty.We are sorry the Claimant is not satisfied with the remedy, however, since we have fulfilled our obligation per the terms of the Warranty, the settlement offer remains as is, and our position is unchanged. We thank you for the opportunity to respond to this customer review.
              Read 17 More Customer Reviews

              Local BBB

              BBB Serving New Jersey

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