Business ProfileforTurbo Time Usa

Sadly I ordered a Garret stage 1 turbo website showed in stock. Placed my order only to next day get an email stating We apologize. Unfortunately, we ran out of stock of this model in house. In checking with our Garret distributors to possibly drop ship for you, the supply cost on these has unexpectedly gone up. New list price for this would be $2279, $2051.10 (with SIX0BROS code)Let me know if you would like to have this drop-shipped with the additional supply cost or cancel the order. They then offered to send me a remainfactured unit for the list price that I paid for a new turbo. I called and spoke with **** who when I explained I worked in sales and when we messed up and priced something incorrectly we ate it and made it right. Wonder how many other times they have said or done the same thing to customers who reluctantly went ahead and paid the extra there hitting them up for after the fact or selling rebuilt items for what they list retail items for. I would strongly recommend going with any other business for a turbo as there wasnt even an offer of hey we will just drop ship it at our cost to you. They messed up and were still looking to make money. Very shady business practices in my opinion. Hope this review helps someone avoid having to deal with this company.

Hey *******. It is very unfortunate that you perceived this situation in this manner. This review could have instead been written, I placed an order overnight for a turbo. *** contacted me that morning via email as well as spoke to me on the phone. They apologized and explained that there was an error on their site with stock and pricing of the product in relation to the distributor. They informed me that they do not sell this product much and the distributor had raised their supply cost exponentially without notice beyond the current retail price. Due to the error in the supply chain, TTP offered me a full refund, or updated price that would still include a discount, or an alternative model. I opted for the refund which was promptly processed after our conversation. It was disappointing, but TTP swiftly took action resolving the issue. - We certainly understand the frustration when an order does not go as planned. Sometimes errors are made with supply, listing details etc. Especially as a small business, we cannot simply give away products at a loss. After speaking with you and providing an immediate refund, the matter was considered respectfully resolved. It is disheartening that tactics displayed here are being used to disparage our small business with false perceptions of our practices or conduct. As much as businesses are expected to operate fairly with a standard of conduct, customers also have a responsibility to not abuse their consumer power with unfair targeted reviews.