Business ProfileforClear Conscience Counseling LLC

Terrible business I had an appointment woke up that morning had a terrible headache called their office to cancel for another date DR ****************** kept my money didnt give me a another appointment mind you I live in Brooklyn ** having to travel all the way to **************** ** I wanted a service which I didnt receive only thing Im out of my $47.50 fees because I had a headache smh I wouldnt recommend DR ****************** to no one its about the money and this personnel are very nasty

I'm sorry to hear about your experience and the inconvenience you faced. We truly understand how frustrating it can be to have an appointment disrupted, especially due to health issues like a headache. We apologize for any negative feelings this situation may have caused.We'd like to provide some context regarding our cancellation policy. While we strive to accommodate all our patients' needs, there are operational costs associated with maintaining our clinic's schedule and ensuring the availability of our medical professionals. Despite this, we have made efforts to be flexible with our cancellation policy and have waived fees for late cancellations on multiple occasions.Regarding your specific case, we genuinely empathize with the discomfort you were experiencing. Our team did its best to accommodate your situation by allowing multiple cancellations without any additional charges. However, it appears there might have been a miscommunication, and we're sorry for any confusion that arose.We value each patient's well-being and satisfaction, and we truly regret that your experience did not reflect this commitment. We're continuously working to improve our services and communication to provide the best possible experience for all our patients. We appreciate your feedback, as it helps us understand where we can enhance our processes.If you're open to it, we'd like to have a conversation with you to further address your concerns and find a suitable resolution. Your feedback is invaluable to us, and we hope to have the opportunity to regain your trust in our practice.Once again, we apologize for any inconvenience you faced and appreciate your understanding in this matter.