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            Business ProfileService Professionals Inc.

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            923 Rahway Ave

            Union, NJ 07083-6549

            Visit Website
            (908) 481-9074

            Want a quote from this business?

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            Customer Reviews

            2/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/23/2017

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers residential plumbing, heating, and air conditioning.

            Products & Services

            Plumbing, heating, air conditioning, electrical, sewer repair, pipe lining

            Business Details

            Location of This Business
            923 Rahway Ave, Union, NJ 07083-6549
            BBB File Opened:
            2/21/2003
            Years in Business:
            30
            Business Started:
            1/3/1994
            Business Incorporated:
            1/3/1994
            Accredited Since:
            5/23/2017
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 36BI00989700 for this business, issued by State Board of Examiners of Master Plumbers

            These agencies may include:

            State Board of Examiners of Master Plumbers

            PO Box 45008

            Newark NJ 07101

            (973) 504-6420

            https://www.nj.gov/lps/ca/nonmedical/plumbers.htm

            BBB records show a license number of 13VH01716800 for this business, issued by NJ Division of Consumer Affairs

            These agencies may include:

            NJ Division of Consumer Affairs

            124 Halsey Street, 7th Floor, PO Box 45027

            Newark NJ 07102

            (973) 504-6200

            https://newjersey.mylicense.com/verification/

            BBB records show a license number of 19HC00149800 for this business, issued by State Board of Examiners of Heating, Ventilating, Air Conditioning and Refrigeration (HVACR) Contractors

            These agencies may include:

            State Board of Examiners of Heating, Ventilating, Air Conditioning and Refrigeration (HVACR) Contractors

            PO Box 47031

            Newark NJ 07101

            (973) 504-6250

            https://www.njconsumeraffairs.gov/hvacr

            BBB records show a license number of 34EB00790200 for this business, issued by Board of Examiners of Electrical Contractors

            These agencies may include:

            Board of Examiners of Electrical Contractors

            PO Box 45006

            Newark NJ 07101

            (973) 504-6410

            https://www.njconsumeraffairs.gov/elec/Pages/default.aspx

            Type of Entity:
            Corporation
            Alternate Business Name
            • Service Professioinals Inc. DBA Stacey Electric
            Business Management
            • Mr. Richard Bogda, President
            • Ms. Tara Bona, Office Manager
            • Casey Timorason, Marketing Manager
            Contact Information

            Principal

            • Mr. Richard Bogda, President
            Additional Contact Information

            Fax Numbers

            • (908) 688-8105
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/24/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I needed the blow motor assembly replaced for my a/c unit and contacted Service Pro's. I was told on the phone that the service call charge would be $99. Their service tech came out on 9/7/2023 and quoted me $1838 for the job. He also quoted a price of $285 for the service call. When I asked him to break down the material cost from the labor, I was told "we don't do that." After some back and forth, I agreed to the job and unfortunately relented to the tech's unusual request for me to pay half the job up front, and he charged $900 to my ****** even though the job would be done at a later date since they didn't have the part. After he left, I Googled the cost of the motor and found that it runs about $200-$400. I then called Service Pro's back and asked again for transparency on the price, and they once again declined. At this point, I cancelled the job and was told they would immediately refund my card the difference between the $900 charge and the $99 service fee. Also, when I pressed the woman who answers their calls for an explanation of the difference in the service call prices ($99 and $285), she stammered and didn't provide an answer. A few days later, a different company completed the entire job in about an hour and a half at a cost of $650.It is now 17 days later (9/24) and Service Professionals has still not refunded my $800. I challenged this charge with my credit card company (CitiCard) and they have reached out to Service Pro's for their version of the story but have not yet received a reply. Per Citi, had Service Pro's refunded my charge on 9/8, as they claimed they did, it would've posted to my account by 9/15, at the latest.
            Read More
            Read 5 More Complaints

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            JoAnn M

            10/10/2024

            **BEWARE OF FALSE ADVERTISEMENT** Company has a BIG on-the-radio advertising campaign that insists an electrical panel inspection is $59.00 with electrical outlet replacement at $70 "a pop". WELL, that is completely false advertisement. Recently had 2 outlets replaced THAT'S IT and cost me $885.00! I did sign for the work to be done but upon looking / checking into further, i realized this is no where near what they advertised on the radio. Upon speaking to a manager, they said $59, is basically to 'solely open up the panel box and look at (absurd) and further looking at the ISSUES takes more time which is NOT true, they didn't use any special diagnostic equipment or testing other than simply looking at it. They charged me $442.89 for looking at the panels and $407.64 for the 2 outlets which is also absurd.
            Read 5 More Customer Reviews

            Local BBB

            BBB Serving New Jersey

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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