Business ProfileforMINI USA

Hello MINI USA, This is a MINI Cooper S 2025 car owner. My car is only 3,849 miles and was informed by your dealership on Sep.3, 2024 that the canister and vent valve needs to be replaced and claimed it was due to topping off gas and overfilled the gas tank. And the repair is NOT covered by MINI warrantee because it is not due to a manufacturing defect. We successfully argued down the price with the dealer, to around $700 from $1500, however, we strongly believe this repair and labor shall be fully covered by MINI warrantee. Firstly, the part simply breaks down too fast with 3,849 miles. Secondly, It is NOT clearly instructed on the car manual when the gas tank if full, and in fact, on the 2016 MINI Countryman manual available here: ****************, page 151, it says: "The fuel tank is full after refueling is resumed twice after the filler nozzle switches off for the first time." Therefore, it is NOT a common knowledge that a MINI car's gas tank is full right after the nozzle clicks the first time (not on the 2025 MINI Cooper manual). It is even SUGGESTED by MINI manual that an owner should top off to fill the gas. Therefore, we ask MINI USA to cover and honor the warrantee and cover the repair and labor cost fully from the dealer. Feel free to reach out to the dealership or myself to discuss further. We've had conversation with MINI USA on phone on Sep. 6, 2024, no resolution is provided. On Sep. 11, we were called by MINI USA again and MINI USA has declined to honor the warrantee, and closed the case. We therefore bring up this case again on BBB hoping to resolve the issue. If the issue is not resolved, we will keep escalating this issue to related state or federal agencies, including but not limited to, EPA, FTC, and Massachusetts Office of Attorney General. Thank you.