Business ProfileforHME Specialists
Health and Medical Products
At-a-glance
Related Categories
Overview
We provide home medical equipment, supplies, and services, including but not limited to oxygen, wheelchairs, hospital beds, CPAP machines, and many other items.
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 3901 Masthead St NE, Albuquerque, NM 87109-4481
- BBB File Opened:
- 7/14/2005
- Years in Business:
- 23
- Business Started:
- 5/19/2001
- Business Incorporated:
- 5/19/2001
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Home Medical Equipment Specialists, LLC
- Business Management
- Ms. DJ Lansdell, Compliance Director
- Mr. Eric De Garceau, CFO
- Mr. Inan Beydilli, CEO
- Contact Information
Customer Contact
- Ms. DJ Lansdell, Compliance Director
- Additional Contact Information
Fax Numbers
- (505) 888-6505Primary Fax
- (575) 956-6926Other Fax
Phone Numbers
- (505) 888-6500Other Phone
- (866) 690-6500Other Phone
Email Addresses
- Primary
- Complaint
Website Addresses
- (505) 888-6505
Customer Complaints
60 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
This medical supply company is a nightmare. Been dealing with them for going on several years. I get my ostomy supplies from them sent EVERY month. Most recently, i placed my monthly resupply orderWednesday Sept ,4th at 9:36 am i received a text notification telling me that my order had been processed and to expect it with in 3-5 days. Come Monday the 9th i called to find out where my order was being that i was out of my medical supplies-necessities. They told me it have l hadn't even been shipped. This has happened at least a dozen times over a course of 2 years! The lady couldn't tell me much and i asked to be called back by a team leader. They did return my call. The lady started to tell me that the quantity of 60 was incorrect and should only be 40 due to insurance. 1st, this was an issue approx 3 months previous. Which i DID have my doctor fax them the proper rx in order to get the #60 so my insurance would pay. And when we got that straightened out HME DID send me #60 from that point on- otherwise they would not have due to insurance not paying. This lady was stuck on this technicality when really all i needed was something to cover me. I tried explaining over and over and over again but she wouldn't let it go. I told her your adding an additional problem to the mix that shouldn't even be when really i need something now. Its not like i can go to Walmart and buy this. She then jumps to well it is too early to send them! I told her before HME has always understood the nature of the situation and sent me my ostomy bags early. What am i supposed to do, sit here in my own feces on a towel 24/7 because i have nothing to contain it? Are you guys so souless, no heart no compassion for people you send medical supplies to? Then in the middle of all of this, approx 5:12 pm tells me it's " cut-off" time and she cannot work i guess. I told her she was useless and hung up. So i never got anywhere but down from speaking to miss ******** ******* of NEW MEXICO.
Read MoreCustomer Reviews
64 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Paula K
1 star11/04/2024
Flawed systems and extremely poor communication. Unacceptable and possibly even life-threatening to elderly and disabled people who lack ************. While **** mission is to serve patients, unfortunately this company is not transparent in providing customers with answers when there are communication breakdowns that result in patients not receiving necessary supplies in a timely way. *** informed us my 95 year old mother who uses oxygen and cpap needed a new prescription. I immediately contacted her physician to complete HME forms and send them back. Our physician faxed the prescription to number HME provided within 2 days. After waiting a few days, I called HME to make sure the forms were received and was told not yet. I drove to the physicians office after to check and make sure he had all necessary info to complete the new prescription and verified the correct HME fax number. I was assured everything was done and faxed correctly to ***. Meanwhile I kept getting multiple emails from *** stating my mother required a new prescription before her supplies (now overdue) would be sent. On Sat. Nov. 2 called. No forms. On Nov. 4, 2 calls at work from *** stating the same again. 2nd call dropped. Had to call *** back and start all over. This time I got ******. She stated no faxes were received despite yet another call to our physician that morning to verify he did sent it. I drove to the physicians office a second time to pick up a hard copy to take to HME in person. At the physician office, they informed me it routinely takes 3-4 faxes to *** to send required forms.****** was kind and professional, but had no answer as to why *** did not get fax. She said she would relay our discussion with her manager. She did not provide a name for me.HME you have a professional and ethical obligation to serve your clients better. Fix your fax system. I can advocate for my elderly mother. What about the people who have no one to help them? They deserve it.
HME Specialists Response
11/13/2024
Thank you for sharing your experience. We apologize for the frustration this situation caused. At ****, we are committed to providing excellent service, and we understand the importance of timely delivery of necessary supplies, especially for vulnerable ************** order to fulfill insurance claims and process orders, **** requires updated prescriptions and supporting medical documentation from the healthcare provider. Unfortunately, we did not receive the required prescription in time to process the order initially. The order was placed on 10/7/24, and when you called on 10/22/24 to inquire about the status, we informed you that we were awaiting the current prescription from your healthcare provider.The prescription was received on 11/2/24; however, as it was submitted by you rather than the provider, we needed to verify its authenticity. This verification was completed on 11/8/24, and we were able to deliver the supplies on 11/13/24.We sincerely regret the delays and communication breakdowns experienced in this instance. We will continue to evaluate our processes to improve the timeliness and efficiency of our service, including ensuring clearer communication with our patients and their families. We recognize the responsibility to serve all our clients with professionalism and care, especially those who may not have an advocate available. Thank you for your feedback.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.