Business ProfileforSignature Heating, Cooling & Plumbing, LLC

The management of this company has no perception of customer service. After finding a leak in my hot water system and about 300 gallons of water on the floor, I called this company. As the system was about 10 years old, I agreed to replace the water tank, circulation pump, ball valves and associated pipework. I agreed the price to get the problem fixed and accept that decision is on me. However, on completion I asked for an invoice showing the breakdown of costs for parts and also labor so that I could be better informed as to where the money went. After 4 attempts I was told by a company manager that they do not provide detailed invoices, just a job total. Therefore, as near as I am able to determine, I paid (approximately) $2000 for parts and $3000 for labor, which for 6 hours on site equates to $500 per hour. I would not recommend this company. Always insist up front on a fully detailed breakdown of costs before accepting. Treat that breakdown as your evidence, should you need it. I was told that someone would be in touch to discuss further, but that has not happened.

Hello,I'm sorry to hear about your negative experience and the lack of communication from our staff. This is not the type of service I want any of our customers to have. We take pride in being transparent with our pricing because, like any business, we need to maintain profitability. Our pricing structure breaks down as follows: 50% goes toward materials and labor, 35% covers overhead expenses required to run the business, and the remaining 15% represents our target profit margin if everything goes as planned.The costs associated with your service extend beyond the time the technician spends at your home. These additional costs include driving time, sourcing materials, and proper disposal of old equipment. We believe that upfront pricing helps avoid disputes about specific details such as the route taken, the price of materials, or other potential concerns. Our policy is to purchase from local distributors to ensure reliable customer service and swift problem resolution. Online purchases, while sometimes cheaper, come with risks such as delays due to damage during transit and complicated warranty claims.If our team provided the price upfront, you agreed to it, and we completed the work as specified, we believe we fulfilled our commitment fairly. While it's true that lower prices can sometimes be found, smaller companies with minimal overhead can offer services at reduced rates. However, these companies often come with trade-offs, such as limited availability when the owner is unavailable or a shorter business lifespan.We do not provide time and materials breakdowns after the work has been completed. I believe you spoke with *******, our plumbing manager, who explained this policy. In the future, requesting a cost breakdown before work begins may provide you with the details you need.We stand by the quality of our work, backed by both our warranty and the manufacturers warranty. Our team is available 24/7/365 to assist you if any issues arise.Thank you for your understanding.