Business ProfileforLovelace Health System

I took my 88-year-old mother to Lovelace west side in *********** hospital emergency room because she was suffering from severe, shaking and tremors, she was totally delusional and hallucinating, and hadnt slept in days! We made four trips to the emergency room there and they couldnt find anything! On the fourth visit, we saw a doctor **************** who is extremely condescending and rude!!!! He told us that they had done all the tests they could, and then he said she needed to seek mental health services!!!! ?? the next day we went to a different hospital and they discovered she had a severe UTI infection!!!!! I could not believe that they could not figure this out at Lovelace *****************!!!! This doctor should be reprimanded for his unprofessional behavior and diagnosis!!!! This was the worst experience we have ever gone through at any hospital.!!! he is putting patients in danger with his diagnosis as this is a common occurrence with elderly females!!!! they seem to have ran every test imaginable, but didnt do a urine test!!!!!! I am furious with them and will never go there again, and Im telling all people in this area to avoid going to this place.! the nursing staff was nice to us but Dr. ************** was so rude and incompetent!!!! avoid this place at all costs, especially Dr. ******************** she was admitted into the hospital for three days due to the severity of her condition, at a different hospital chain, of course! is it any wonder that their emergency room was empty while the other emergency hospitals room was packed full???! I called the number to try and talk to a patient relations or complaint person and never got a call back after four calls.!!!! unless you have a Deathwish, I would avoid this place at all costs!! and I wonder how many thousands and thousands of dollars they charged my mothers insurance company and ******** for all the tests they ran with no results and no diagnosis!!!! Avoid this doctor and this place at all costs!! !!!!!!!!!