ComplaintsforOutletbird
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Complaint Details
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Initial Complaint
07/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
June 14 2022 I made a purchase from outletbird.com. I have made several attempts in various forms to contact Carlos and he will not respond. I paid 89.87 for the item.Initial Complaint
07/02/2022
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
We ordered a pool ladder from this online company and never received the product. The company will not respond to my emails. I started a dispute with PayPal to get my money back and outletbird keeps providing them with fraudulent USPS tracking numbers that show item being delivered. They have sent two different tracking numbers supposedly for this one item. Our local USPS office is a block from my home, they have no record of the item ever arriving into their office. We are a small rural area with one delivery driver for three towns. I provided all of this information to PayPal and they still will not help me get my money back. I have attached the two different tracking numbers outletbird sent as well as the invoice from original order. My mailbox is right in my front yard, the item was never left at mailbox and our mail carrier never delivered the item. I have attached the two different tracking numbers outletbird sent through PayPal, the invoice from initial order, and a picture of the pool ladder. Please help me get my money returned and **** this site down!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.