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            Business ProfileMark Carpenter Plumbing, Heating & Air

            Plumber

            Current Alerts For This Business

            Advertising Review:

            BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

            Beginning August 11, 2022, Better Business Bureau Serving New Mexico and Southwestern Colorado requested Mark Carpenter Plumbing, Heating & Air to substantiate, modify or discontinue its advertising on their website, https://www.markcarpenterplumbing.com/, "Guarantees for your peace of mind", by providing clarification and adding the required disclosure for warranties/guarantees advertised. 

            BBB requested the business substantiate, modify or discontinue their advertising per standards outlined in BBB's Code of Advertising 20. (Warranties or guarantees). This advertising fails to meet the BBB Code of Advertising. The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any claims or offers, made before publication or broadcast, or upon request, present such substantiation promptly to the advertising medium or the Better Business Bureau. Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used. Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

            Mark Carpenter Plumbing, Heating & Air failed to substantiate, modify or discontinue their advertisement per BBB's request. 

            Contact Information

            421 Sycamore St

            Clovis, NM 88101-6949

            Visit Website
            Email this Business
            (575) 222-2551

            Customer Reviews

            2/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            421 Sycamore St, Clovis, NM 88101-6949
            Email this Business
            BBB File Opened:
            7/2/2019
            Years in Business:
            24
            Business Started:
            2/21/2000
            Business Incorporated:
            2/8/2000
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 83107 for this business, issued by New Mexico Construction Industries Division. The expiration date of this license is 2/28/2027.

            These agencies may include:

            New Mexico Construction Industries Division

            PO Box 25101

            Santa Fe NM 87504-5101

            (505) 476-4700

            Fax: (505) 4764615

            https://www.rld.state.nm.us/construction

            Type of Entity:
            Corporation
            Alternate Business Name
            • Mark Carpenter Plumbing, Inc.
            Business Management
            • Mr. Mark Carpenter, President
            • Mr. Brian Carpenter, Vice President
            Contact Information

            Principal

            • Mr. Mark Carpenter, President
            • Mr. Brian Carpenter, Vice President

            Customer Contact

            • Mr. Mark Carpenter, President
            Additional Contact Information

            Phone Numbers

            Email Addresses

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            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Amy V

            08/26/2022

            Sadly what a mess the last couple days this has been. Hot water $4000 plus. Yep. And it was not leaking. I brought this up and the owner placed me in such an uncomfortable situation. He showed up without warning while the ** person was here fixing the actual leak that was allegedly supposed to have been the hot water heater that they admittedly told me it was was not after they had pulled it out charged me $4,000 and put in a new one and then put it in leaning and it a gas hot water heater. Luckily ***** who is the ** person that was here noticed it immediately and took action to make sure that it got corrected thank goodness I cannot say enough for this gentleman. But the fact that I was told my hot water heater needed to be replaced and it was going to be $4,000 and it wasn't even the issue and then they didn't even admit to that until it was done with and I was signing. I am a cancer patient on chemotherapy just got out of the hospital two days ago and taken advantage of or so I felt. A backdrop to this is I just used the same company less than 2 weeks ago for $11,000 new unit and my daughter's home with some backwards and forwards minor issues there from an employee. However this was huge. Here I'm struggling to be able to pay co-payments for chemotherapy and when they tell me $4,000 I've got tears running down my face and that still was no compassion to be honest with me that my hot water heater was not leaking. Now after I brought it ** in conversation with the HV** individual he contacted the company on my behalf because he was upset for me and they admitted that my hot water heater was not leaking but then they tried to say that I knew this well yeah I did know this after the fact after you took it out installed a new one and gave me a bill. We thought there had been a resolution after the company talked to the employee and came back to me on authority of the Son of the company owner to see full details see their ******** review SO PLUMBING 0 Stars HV** 5

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