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          Find a Location

          Viva Dodge Ram Fiat of Las Cruces has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileViva Dodge Ram Fiat of Las Cruces

            New Car Dealers
            Multi Location Business

            Contact Information

            860 N Telshor Blvd

            Las Cruces, NM 88011-8224

            Visit Website
            (575) 339-6125

            Business hours

            12:00 PM - 5:00 PM
            Business Hours
            8:30 AM - 8:00 PM
            8:30 AM - 8:00 PM
            8:30 AM - 8:00 PM
            8:30 AM - 8:00 PM
            8:30 AM - 8:00 PM
            8:30 AM - 7:00 PM
            12:00 PM - 5:00 PM

            See Additional Hours

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Auto Dealers -Used & New

            Business Details

            This is a multi-location business.

            Find a Location

            Viva Dodge Ram Fiat of Las Cruces has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              860 N Telshor Blvd, Las Cruces, NM 88011-8224
              BBB File Opened:
              7/12/2012
              Years in Business:
              12
              Business Started:
              6/21/2012
              Date of New Ownership:
              8/15/2018
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 5311 for this business, issued by New Mexico Taxation & Revenue-Motor Vehicle Div

              These agencies may include:

              New Mexico Taxation & Revenue-Motor Vehicle Div

              PO Box 1028

              Santa Fe NM 87504-1028

              https://www.state.nm.us/tax/mvd/mvd_home.htm

              Alternate Business Name
              • Viva Auto Group Dodge Ram Fiat of Las Cruces
              • Crucesway Auto, LLC
              • Lithia Dodge of Las Cruces
              • Lithia Dodge Ram Fiat of Las Cruces
              Hours of Operation

              Primary

              M:
              8:30 AM - 8:00 PM
              T:
              8:30 AM - 8:00 PM
              W:
              8:30 AM - 8:00 PM
              Th:
              8:30 AM - 8:00 PM
              F:
              8:30 AM - 8:00 PM
              Sa:
              8:30 AM - 7:00 PM
              Su:
              12:00 PM - 5:00 PM

              Sales

              M:
              9:00 AM - 7:00 PM
              T:
              9:00 AM - 7:00 PM
              W:
              9:00 AM - 7:00 PM
              Th:
              9:00 AM - 7:00 PM
              F:
              9:00 AM - 7:00 PM
              Sa:
              9:00 AM - 7:00 PM
              Su:
              11:00 AM - 5:00 PM

              Parts

              M:
              7:30 AM - 5:30 PM
              T:
              7:30 AM - 5:30 PM
              W:
              7:30 AM - 5:30 PM
              Th:
              7:30 AM - 5:30 PM
              F:
              7:30 AM - 5:30 PM
              Sa:
              8:00 AM - 2:00 PM
              Su:
              Closed
              Business Management
              • Mr. Jay Neilan, General Manager
              • Ms. Mary Salameh, Office Manager
              • Mr. Brian DeBoer, CEO/Owner
              • Mr. Derek Kulach, President
              • Mr. Rodrigo Hernandez, General Manager
              Contact Information

              Principal

              • Mr. Brian DeBoer, CEO/Owner
              • Mr. Derek Kulach, President

              Customer Contact

              • Mr. Jay Neilan, General Manager
              • Mr. Rodrigo Hernandez, General Manager
              Additional Contact Information

              Fax Numbers

              • (575) 556-2441
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              8 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/03/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Answered
              I purchased (with a loan I am still paying off) a 2019 Jeep Wrangler in 2021 in perfect working order. In December of 2023 I started having battery drainage issues with the vehicle, it would be unable to start on its own. When jump started the vehicle stayed on, but if you turned off the vehicle and left it off for about 1 minute it would drain to the point where it could not start on its own again. I took it to my local Jeep certified dealership on January 29th, 2024 where they allegedly fixed the issue by February 19th, 2024 by replacing the whole radio system. The vehicle drove fine for about 2 weeks when it started having the same issue. I reported the issue to Jeep Customer Service again on March 7th of 2024, and dropped the vehicle off at this location on March 30th, 2024. They still have it but they have not kept me updated or in the loop as to what is going on with it. Everytime I call, the service department is to busy to answer so I have to either leave a voicemail or call back to attempt again. They have yet to give me a call back as of right now. In the past they have refused to state how much longer they’ll need to diagnose the issue or claim the vehicle un-repairable. Their communication and transparency is non-existent at this point.
              Read More
              Read 7 More Complaints

              Customer Reviews

              3 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Monica M

              07/25/2024

              We have had our 2016 Ram 3500 in several times in the past. This time was the *4th* time for the check engine light coming on, which they obviously never really fixed (possibly never even looked at it because we got it back same day or w/in the 2nd day). In the past we were told it was fixed, but would come back on after driving back home, approximately 115 miles away. We were told to bring it in on Saturday at 1100. This said to us that we had an appointment at that time. Upon dropping it off, we were told that it would take a couple days for them to get to look at it, and complete the service. We made it clear at the time of making the "appointment", and at the time of dropping it off, that we would need it as of the next Saturday at the latest. That was acknowledged by the service techs. On the following Wednesday, we called to check the status of the repairs. We were told that the truck had not yet been looked at, and it would be a few more days before they could get it in. When questioned if it would be ready for us by Saturday, we were told that they could not guarantee this. We reported that we are VERY FED UP with the poor timing of, and sub par services, provided by this dealership. We asked why the fact that they had not fixed our problem several times before did not warrant us a priority. We were told that no one is priority (feel that!), and that they get to people as they come. I understand waiting your place in line, and possible need for more time to complete services based on findings. But, when it appears that there is a time designated for drop off, then the services provided should be at least started at that time, not several days later with no end in sight.
              Read 2 More Customer Reviews

              Local BBB

              BBB Serving New Mexico and Southwest Colorado

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