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            Business ProfileUnited Plumbing, LLC

            Plumber
            BBB accredited business

            Contact Information

            804 Chihuahua Rd NE

            Rio Rancho, NM 87144-7750

            Visit Website
            Email this Business
            (505) 319-8791

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            Customer Reviews

            1.5/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/31/2024

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company specializes in commercial plumbing, residential plumbing and mechanical plumbing. 

            Business Details

            Location of This Business
            804 Chihuahua Rd NE, Rio Rancho, NM 87144-7750
            Email this Business
            BBB File Opened:
            1/17/2023
            Years in Business:
            5
            Business Started:
            8/30/2019
            Business Incorporated:
            5/1/2019
            Accredited Since:
            5/31/2024
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 399583 for this business, issued by New Mexico Construction Industries Division. The expiration date of this license is 8/31/2025.

            These agencies may include:

            New Mexico Construction Industries Division

            PO Box 25101

            Santa Fe NM 87504-5101

            (505) 476-4700

            Fax: (505) 4764615

            https://www.rld.nm.gov/construction-industries/

            Type of Entity:
            Limited Liability Company (LLC)
            Related Businesses
            Business Management
            • Mr. Richard L. Montoya, President
            Contact Information

            Principal

            • Mr. Richard L. Montoya, President

            Customer Contact

            • Mr. Richard L. Montoya, President
            Additional Contact Information

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/14/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            6/4/24. Contractor was assigned by ******** *********** ********. They were suppose to arrive between 8 a.m. and 4:30 p.m. Contractor did not arrive until 5:30 p.m. They were on site 5 to 10 minutes and said they couldn't do anything. 6/6/24 I called them asking what the diagnosis was for my AC. They said they needed to get in contact with their technician and they would call me back. No call back. 6/7/24 Called and asked again and they stated the same them. No call back. The temperatures have been in the 100's between 6/3/24 and 6/14/24. There is no AC still.
            Read More
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Diana B

            01/28/2024

            They were not knowledgeable regarding plumbing in the mountains. They did not complete work promised and to customer satisfaction. They took customers property and sold it without authorization or reimbursing customer. They charged more than originally stated, and never provided statement of work. They promised 15 year warranty, but never provided paperwork.

            United Plumbing, LLC Response

            02/05/2024

            Hi ***** and *******,This shirt turned out to be a a bit of a disappointment on both parties. This is very odd, because of the fact you were extremely nice to our guys. Then after they left, you said that we should of used PVC instead of the galvanized hard piping that we did use. then you kept saying that we used particle board to cover the big open hole in the floor and in fact we used 7/8 OSB . It was unfortunate that you're making these statements even though when our guys were loading up your old rotted out well pressure tank to take to **************** you did not mention anything about keeping it.After you handed our guys the final payment in cash. It seemed like you were extremely happy. we had no idea about any of this until ******* started calling the office demanding money back? It was very unfortunate how you turned on us after you seemed to be the nicest people. Just for the record to us that old tank was trash and it went to the dump so we did not profit at all on your old tank.Well I hope you have a reconsideration posting this review.Thanks, ***************CEO United Plumbing LLC
            Read 1 More Customer Review

            Local BBB

            BBB Serving New Mexico and Southwest Colorado

            More Info on Local BBB

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            BBB reports on known marketplace practices.

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