Business ProfileforRuidoso Ford Lincoln Mercury

I purchased a 2020 **** Escape Titanium from Ruidoso ****. Recently, out of nowhere, it started giving an Error "Front ******************** Required" which led to another error Pre-Collision Assist Not Available. We took the vehicle to the service department at Ruidoso **** and were assured that a $300+ software update was going to fix the issue. I reluctantly agreed knowing that software usually only fails when the hardware it is attached to fails. Later that day, I received a phone call informing me that the front camera had gone bad from an electrical surge. No explanation what caused it, but Ruidoso **** was more than willing to take another $400+ to fix the issue. I also mentioned that since the last service there was a lot of road noise. I was told there was a bad shock that had done damage to the tires and that they could fix it for another $300+. Funny how none of their "SERVICE AFTER THE ***** inspections ever caught this during the warranty period. If they were that damaged, it must have been apparent during one of the pervious service appointments. I will let some other local vendor fix the shock issue and I bet save some money. Let's not forget the exploding panoramic roof, but that's another story. I asked if they wanted to buy it back, since they have a big sign about purchasing vehicles, it appear they don't even want it as I never received a call with an offer. So much for standing by your own product!