Business ProfileforChevrolet Cadillac of Santa Fe

The collision department was a horrible experience i have done so much business with the company from purchasing my vehicles to doing all the oil changes and services even on the ******** side i have had 3 of my vehicle fixed and this last time around was a big mess on the paperwork side. My insurance is progressive and for some reason or another they sent me direct check to me and then a second check to the dealership. The dealership is threatening to put a lien on my vehicle. in the first place it was not my fault they sent me a check and did not explain anything to me i thought it was left over from the incident. when i picked up my vehicle all the dealership said i had to pay was my deductible which i payed then a couple weeks later they are calling me saying they are going to put a lien on my vehicle for the remaining not paid to them. Let me remind you they took longer than the expected date and kept giving me the run around on the status of my vehicle they said i will call you back never once did they call i had to do all the calling and checking in until they finally finished it. They were not even being understandable and demanding i pay them right away (by the way i wouldn't have got so upset if they actually talked to me like a normal human ) instead they are making it out to be my fault.. Never taking my business back to them again all the thousands of dollars i spent with them and this how they treat their customers no thanks!...... AFTER i posted this review to their page they replied saying i spent the check and was dishonest when i never was dishonest i clearly told them i would pay it back if they were able to explain what was owed. *************************** told me i just want the money for the vehicle or i will get my lawyers involved. i have been going to them for over 6 years i will no longer do business with a company that doesn't respect their customers.

Hi *******, thanks for bringing this to my attention. Unfortunately you are not the victim here. Progressive gave you a check to complete the repairs on your vehicle, and they told you what the check was for. You chose to spend the check and be dishonest about it. I should be giving you a 1 STAR review as a customer, ******************** has been nothing but good to you. We will be in contact with you for payment or we will take action to collect. Thank you