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            Business ProfilePass Travel USA

            Online Retailer

            Current Alerts For This Business

            Alert:
            Pass-travel-usa.com contains the following information: "We are an optional third party service not affiliated with the U.S. Government. Legal advice is not provided or gained through this website. The service provided by this website is optional, and not mandatory. A fee is charged for the services provided.”
            BBB has requested information from the business regarding their operations. If you have additional information on this company, please contact our office at 505-346-0110.
            If you are having difficulty with a purchase, and have not already done so, you may want to contact your payment provider, such as your bank, credit card company, electronic draft company, prepaid card, etc. to file a dispute. Filing a dispute is time sensitive and should not be delayed. However, not all payment providers allow disputes. Consumers may want to check with their payment provider prior to purchase to find out what payment protection options are available.

            Contact Information

            530B Harkle Rd STE 100

            Santa Fe, NM 87505-4739

            Visit Website
            (321) 221-5210

            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            42 complaints closed in last 3 years

            27 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            530B Harkle Rd STE 100, Santa Fe, NM 87505-4739
            BBB File Opened:
            12/1/2022
            Alternate Business Name
            • Pass-travel-usa.com
            • Simple Sign File
            Additional Contact Information

            Phone Numbers

            Website Addresses

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            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            42 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/21/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Went to this site as it was the first site listed thinking it was attached to the US government. They charged me $77 to fill out a form that is free on the government website, and then expected me to continue to pay the renewal fee of $130. This was very misleading, and now I've had to cancel my card because I'm not comfortable with this business. Tried to reach out to the company and no response.
            Read 41 More Complaints

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Joseph T

            03/07/2024

            Fraudulent website. First website that came up for passport renewal. I can't believe I fell for it, but clearly I wasn't paying attention. Charged and never even received a confirmation email. Now I'm concerned about my identity, initiated credit freezes, and filing identity theft reports.
            Read 5 More Customer Reviews

            Local BBB

            BBB Serving New Mexico and Southwest Colorado

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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