Business ProfileforAIPMM

I am writing to file a formal complaint against APIMM regarding their handling of my request for an extension for the Product Manager course, including the exam, which I purchased from 280 Group, repeated attempts to resolve this matter with the company directly, I have yet to receive a satisfactory response. I enrolled in the PM course and, unfortunately, due to unforeseen personal circumstances, including the passing of my sister and being diagnosed with long-term COVID-19,I was unable to complete the course within the allotted timeframe. Consequently,my exam expired in 12/23 before I could schedule it. I reached out to 280& AIPMM via email and phone since 12/23, hoping to obtain an extension to take my exam. Despite following the procedure and submitting my request in writing via email and postal mail, AIPMM informed me, through an email from Theresa, that my request had been denied twice.This is perplexing,as I never received any communication regarding the denial or the alleged violations of the code of conduct.Theresa's email falsely claimed attempts to contact me via phone, email, and mail, which is untrue.the assertion that I used unprofessional language, as conveyed by Rina from 280 Group, is baseless, as I have never spoken to AIPMM over the phone or breached any code of conduct.AIPMM refused an offer from Rina to cover the cost of extending my membership, adding to my confusion & frustration.This unjust treatment and lack of communication are unacceptable, particularly considering the extenuating circumstances I faced.I urge the BBB to conduct a thorough investigation into my complaint and compel AIPMM to provide a comprehensive response within 14 days.I seek an explanation for the denial of my extension request, clarification on the alleged code of conduct violation, and resolution of any mistaken identity issues.Furthermore, I request that AIPMM address their predatory practices of denying extensions and imposing additional fees for exam retakes.